Level 1 Customer Service Representative

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities:

Assist customers with travel documents including electronic authorizations and US visas
Manage accurate data entry across platforms
Provide accurate information about products pricing and availability
Respond to customer inquiries via ticket email phone chat and Zoom
Participate in team meetings and support special projects
Contribute to service improvements and customer experience
Ensure compliance and handle sensitive data professionally

Qualifications:

Clear speaking voice
Must have at least 6 months of BPO experience in one company
Excellent English communication skills both written and verbal
Must have an excellent command of the English language with neutral or American accent
Strong customer service skills
Strong administrative skills - accurate typing & spelling is essential to this role
Energetic fun and confident personality
Willing to start ASAP
Looking for a long-term position
Willing to work full-time night shift
Willing to work on-site

About SVC:

Select VoiceCom is an American and Australian-owned company providing BPO services from its offices in Cebu IT Park and Felcris Centrale Mall Davao. We recently celebrated our 16th anniversary. While our main goal is to provide first class service to all of our clients this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say I work at Select VoiceCom and think its a great place to work!

The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for them. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow then we urge you to apply with us today and join the growing SVC family. You wont regret it!

Checkout our Facebook page:

Enjoy the following benefits:

Medical/Dental coverage (HMO) after 1 month* FREE HMO coverage for 1 dependent after 6 months
Life insurance program
Free weekly in-house massage
Cash incentives of (Php5000) for successfully referring your friends and relatives to join SVC
Career development
Service incentive leave program
Annual salary increase based on performance
Fun and family-like working environment
Quarterly team outing
Free flowing coffee and hot chocolate
Cozy sleeping lounge and canteen plus entertainment area
Excellent office location in Cebu IT Park

*Terms and conditions apply.

How to apply:

Interested candidates may visit our Recruitment Hub at G/F i1 Bldg. Cebu IT Park Apas Cebu City from Monday to Friday anytime between 9AM-9PM.

What to prepare:

Updated e-copy (not printed) of your resume (.doc .docx .pdf)
Pen
ID

or

Quick apply online! If shortlisted our recruitment team will reach out to you within 1-7 working days. Due to the volume of applications we receive every day only shortlisted candidates will receive a phone call for an interview anytime between 8AM-11PM (Monday-Friday).

Responsibilities: Assist customers with travel documents including electronic authorizations and US visasManage accurate data entry across platformsProvide accurate information about products pricing and availabilityRespond to customer inquiries via ticket email phone chat and ZoomParticipate in tea...