The Daybreak The Daybreak Customer Service Representative

Makati City - Philippines

Monthly Salary: PHP 25000 - 25000

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Our Customer Support Team helps patients complete the necessary steps prior to manufacturing so the customer can receive their custom-fit dental device. Above all the Customer Support Team is the eyes & ears of the organization and is responsible for delivering outstanding customer experience.

Responsibilities:

Support customers with excellent customer service answering their questions and facilitating a smooth experience with Daybreak Act as a front-line agent addressing concerns of patients through various channels including phone email and SMS.
Ensure patients have a smooth journey through their impression kit and teeth photo process Drive systematic improvements by sharing key patient feedback with key stakeholders.

Requirements

Customer-obsessed: Demonstrates a strong commitment to understanding customer needs and creating outstanding customer experiences.
Excellent Communication: Enjoys engaging with customers and has excellent email and text writing skills
Total ownership mindset: Driven to bring every customer through the onboarding experience and improve the process.
Curious: Capable of handling challenging customer interactions by maintaining a professional and empathetic attitude.
High achiever motivated by excellence.
Superior communication and interpersonal skills.
Comfort with ambiguity. Ability to quickly adapt & prioritize in a fast-paced rapidly changing environment.
Strong problem-solving abilities with a focus on customer satisfaction.
Proficiency in CRM software (Salesforce) and call center systems.

Benefits

Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program

Required Skills:

Customer-obsessed: Demonstrates a strong commitment to understanding customer needs and creating outstanding customer experiences. Excellent Communication: Enjoys engaging with customers and has excellent email and text writing skills Total ownership mindset: Driven to bring every customer through the onboarding experience and improve the process. Curious: Capable of handling challenging customer interactions by maintaining a professional and empathetic attitude. High achiever motivated by excellence. Superior communication and interpersonal skills. Comfort with ambiguity. Ability to quickly adapt & prioritize in a fast-paced rapidly changing environment. Strong problem-solving abilities with a focus on customer satisfaction. Proficiency in CRM software (Salesforce) and call center systems.

Responsibilities:

Support customers with excellent customer service answering their questions and facilitating a smooth experience with Daybreak Act as a front-line agent addressing concerns of patients through various channels including phone email and SMS.
Ensure patients have a smooth journey through their impression kit and teeth photo process Drive systematic improvements by sharing key patient feedback with key stakeholders.

Requirements

Customer-obsessed: Demonstrates a strong commitment to understanding customer needs and creating outstanding customer experiences.
Excellent Communication: Enjoys engaging with customers and has excellent email and text writing skills
Total ownership mindset: Driven to bring every customer through the onboarding experience and improve the process.
Curious: Capable of handling challenging customer interactions by maintaining a professional and empathetic attitude.
High achiever motivated by excellence.
Superior communication and interpersonal skills.
Comfort with ambiguity. Ability to quickly adapt & prioritize in a fast-paced rapidly changing environment.
Strong problem-solving abilities with a focus on customer satisfaction.
Proficiency in CRM software (Salesforce) and call center systems.