Customer Wellbeing Executive

Build the Future of Wellbeing

Do Your Lifes Best Work

If modern wellbeing were redesigned from scratch it wouldnt live in a GPs office or a cluttered supplement aisle. It would be digital-first beautifully curated and powered by data that actually helps you feel your best.

Thats what were building at Healf. An ecommerce platform at the intersection of personalised health and curated wellbeing. We connect customers with the worlds most effective products across EAT MOVE MIND and SLEEP and were just getting started.

We combine culture-shaping storytelling cutting-edge health tech (like our new blood testing platform Healf Zone) and a best-in-class product experience to help people build rituals that work.

Backed by investors behind Soho House Alo Yoga Cult Beauty and Innocent were scaling fast and redefining how the world shops and lives well.

About Us

At Healf were not just a company were a movement. Founded by two brothers whose own wellbeing journeys inspired our mission to empower others Healf is built on grit determination and a shared understanding of the power of wellbeing.

Our culture is grounded in The Healf Standardfive principles that define how we work and win:

We Work Harder Than Anyone Else: Building something that improves lives takes long hours grit and sacrifice but we thrive on it. We all feel energised by what were building.

Never Settle: We challenge the status quo and push ourselves to be better every day. We never settle for mediocrity or the idea that something cant be done.

Obsession Over Talent: Talent alone isnt enoughrelentless curiosity and a drive to grow set us apart.

The Healf Lifestyle: We live what we preachour personal commitment to wellbeing fuels our professional productivity.

Stronger Together: Everyone owns their lane but we run as a unit.

With Healf Zone on the horizon were entering the next phase of our journey: closing the loop on health with personalised preventative care that unlocks longevity and optimised wellbeing. This is your chance to help build something thats not only extraordinary but a first of its kind.

The Role

At Healf our customers satisfaction and wellbeing are at the heart of everything we this pivotal role youll be the first line of support and the backbone between the business and the community of Healf customers. Through daily interactions via email WhatsApp phone and live chat with our customers you are the first to know what our customers are thinking and feeling and how best to assist them. Were looking for someone who has great experience with customers and will have a relentless commitment and desire to maintain our customers happiness going above and beyond normal requirements and hours and generally being the driving force behind our customers experience.

Where Youll Make An Impact

Providing timely communication with new and existing customers via email phone WhatsApp live chat and social channels.

Providing support for any customer queries health advice and product recommendations.

Using our customer helpdesk system to provide the very best shopping experience for our customers.

Being the go-to person for all Healf product queries you will need to have a good knowledge of all four pillars of health and how to advise in each area as well as an extensive knowledge of the brands and products that we stock - their benefits and what makes each one unique.

Not only will you be engaging with customers but you will listen to them and give their feedback and insights to the wider business to help us continue growing. This sort of feedback will lead to significant internal improvements from new products categories marketing strategies and more.

What Youll Bring

1 to 2 years experience at an e-commerce or fast-growing startup.

A passion and interest in helping people (our customers) feel healthier on a daily basis.

You genuinely care about helping our customers - this may at times mean going out of your way to go the extra mile. Sometimes this will involve firefighting outside of work hours and the person filling this role must be ready for that.

A strong set of verbal and written communication skills in English is essential.

A flexible approach and the motivation to go above and beyond for our customers striving to build the strongest community.

Ideally professionally trained in some area of health and nutrition.

This role does include weekend working so flexibility is needed.

Why Join Healf

Do your lifes best work: Build something that matters with a team that moves fast and aims high

Surround yourself with A talent: Youll work with high-performers who care deeply and raise the standard every day

Be a builder: This isnt a cog-in-the-machine role. Youll help shape our voice culture and growth

Wellbeing is the lifestyle: From office yoga to Healf Zone insights everything we do is rooted in our pillars: EAT MOVE MIND SLEEP