Customer Relations Manager
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Manage Top 20 existing customers relationships within SLA
Timeously attend to notifications of termination and make every effort to retain the customer
Work with Sales on re-bidding on existing customers to retain
Negotiating and implementing price increases for top 20 customers nationally
Analyse profitability of key customers and manage those relationships within the SLA
Debtors management of top 20 customers together with the Regional Manager engage with customer to resolve account queries
Identify and work with Sales to develop all sales opportunities in existing customer base
Cross BU engagement and collaboration within the Servest eco system
Build and manage a team of Customer Relationship consultants to deliver the retention strategy through them
Team skills development and support
Minimum Requirements
- Matric
- Diploma in business management or equivalent
- Minimum of 5 years relevant experience in customer relationship management in Contract Cleaning or related service industry
- At least 2 years managing a team of customer relationship managers
- Strong business acumen (numerically strong)
- Good project management Skills
- Own Vehicle and valid drivers licence
- Display exceptionally high service and quality standards
- An innovative approach to problem-solving and strong analytical skills
- Advanced Microsoft skills must be competent in Microsoft Word Excel PowerPoint and Outlook
Required Experience:
Manager
Key Skills
- Campaigns
- Invasive Cardiology
- Accounting Tally
- DCS
- Drafting
- Activex
About Company
We form strategic partnerships with our clients to integrate people, places, processes, and tech for facilities management, cleaning solutions, and more.
