Senior Manager, R&D Endpoint Sustaining

About the job

At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.

Our mission is simple: End Cyber Risk. Were looking for a Senior Manager R&D - Endpoint Sustaining to be part of making that happen.

About the Role

The Senior Manager - R&D (Endpoint Sustaining) plans and directs all aspects of development activities within their teams. This means that they ensure all engineering projects initiatives and processes are in conformance with the organizations established policies and objectives.

They report into a Director of R&D or in some cases the VP of R&D. They work closely with R&D Leadership Product Management and the Security Services(S2) to ensure their teams are building what our customers and users need in a timely fashion.

Senior Managers have a large scope of leadership and can have multiple managers and/or leads reporting to them. Senior managers can also have specialized subject matter expertise within the technical areas their teams work in.

Scope of Role

• Manages sustaining releases for all Arctic Wolfs Aurora products.

  • Establishes a rapid release cadence process to allow for faster time-to-customer turnaround for addressing field issues and maintenance tasks for our in-field products.

  • Coordinates with product and support to ensure the team are delivering the most important items first.

  • Manages multiple release streams across 3 major platforms (Windows MacOS Linux)

• Builds out a team of professional highly motivated software developers and test engineers that can deliver updates with maximum efficiency and predictability.

• Generates and manages day to day work for their assigned team(s) and lead(s).

• Participates in quarterly planning for the team coordinating feature and maintenance releases.

• Is also a key contributor to longer term planning and strategy with their Director.

Responsibilities Include:

• Manage team(s) that will deliver high quality innovative software solutions in collaboration with stakeholders such as architects developers product managers CSEs and prod support people.

• Support the team by providing direction clarity and removing obstacles.

• InstilFoundations of R&Din their teams by living them on a daily basis.

• Execute the Product roadmap

  • Ensure teams are highly motivated performing well and delivering work on time.

  • Remove any blockers preventing teams from getting their work done.

  • Make sure each team is clear on the objectives and goals they are striving to achieve.

  • Work with team members to deliver the key features

  • Work with Architects to define and execute on the companys technical roadmap.

• Implement theR&D Department and Team Responsibilities.

  • Oversee the full software development life cycle.

  • Follow and champion quality processes across all phases of the SDLC.

    • Nurture a culture of quality and ownership across every release

    • Trust but verify each step along the way towards a release

    • Adjust and adapt to new situations and technologies

    • Focus on the highest quality outcome for each deliverable

  • Ensure their teams is followingISMSregulations

    • Secure Coding Practices

    • Acceptable Use

  • Develop careers of team members

    • Regular One on Ones

    • Career and personal development coaching

  • Execute administrative responsibilities

    • Manage employee compensation and vacation time

    • Manage and approve conference and training budgets

    • Involved in helping set and manage the Directorate level budget

    • Has strong financial management skills

  • Recruitment

    • Lead recruitment efforts for their team(s) for both full-time and co-op employees.

    • Be a key contributor to planning hiring and recruitment strategy for their teams

• Mentor each team member; help them grow their technical and leadership skills.

• Establish career development plans and achievable goals for your reports and support their ongoing growth.

• Drive continuous development process improvements.

• Build collaborative relationships with other teams and stakeholders within the organization.

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusionand truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages including:

Equity for all employees

Flexible annual leave paid holidays and volunteer days

Training and career development programs

Comprehensive private benefits plan including medical insurance for you and your family life insurance (3x compensation) and personal accident insurance.

Fertility support and paid parental leave

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

On-Camera Policy
To support a fair transparent and engaging interview experience candidates interviewing remotely are expected to be on camera during all video interviews.
Being on camera fosters authentic connection improves communication and allows for full engagement from both candidates and interviewers.
We understand that technical bandwidth or location-related challenges may occasionally prevent video use. If this applies candidates are required to notify us in advance so we can explore appropriate accommodations.

Security Requirements

Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
Background checks are required for this position.
This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations (EAR). Please note that if applicable an offer for employment will be conditioned on authorization to receive software or technology controlled under these laws and regulations.