Sales Operations Specialist

This role is based in our Nida Kule Esentepe Şişli İstanbul Türkiye office.

Reports to: Sales Operations Manager - Türkiye

The Role

As a Sales Operations Specialist youll provide critical support to sales teams selling across multiple regions brands and customer segments. This pivotal role offers an opportunity to contribute to our growing Sales Operations function by delivering structured sales administration CRM support data analysis and reporting.

Key Responsibilities:

CRM Management

• Manage Salesforce (CRM) updates with sales contracts and order processing
• Create and provide forms for sales stand upsells promotional opportunities and contract creation
• Serve as a Salesforce subject matter expert for sales teams
• Support product setup across events sponsorships digital and print offerings
• Develop tools to increase sales operations efficiency and effectiveness

Floor Plan Management

• Ensure event floor plans remain current through consistent communication with Sales and Operations teams
• Handle drawing and editing responsibilities for floor plans

Sales Support

• Assist with forecasting activities and prepare presentations for budget and strategy meetings
• Act as key liaison between Customer Service and Operations for customer data and floor plan queries
• Process complex contracts including Agent/Pavilion and Marketing Solutions agreements

Qualifications :

Required Experience & Skills

• Bachelors or Masters degree with 1-2 years of relevant professional experience
• Excellent verbal and written communication skills in English
• Proactive approach to identifying process improvements
• Self-motivated with strong organizational and time management abilities
• Confident personality with interpersonal skills and high enthusiasm
• Proven ability to work effectively under pressure
• Ability to handle and respond to internal customer queries professionally

Desired Experience

• Experience working with Salesforce CRM
• Previous experience in the B2B/B2C events industry
• Familiarity with Expocad A2Z or similar floor planning software

Additional Information :

In support of the Turkish Governments initiative to increase the representation of disabled individuals in the workplace we actively encourage and welcome applications from candidates that consider themselves to be disabled and/or are registered with ISKUR.

We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at .

Our benefits include:

• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
• Time out: 21 days annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Broader impact: take up to four days per year to volunteer with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• A comprehensive company funded private medical insurance with international coverage
• A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment and benefit from free matching shares
• Strong wellbeing support through EAP assistance mental health first aiders and access to health apps and more
• Recognition for great work with global awards and kudos programmes
• As an international company the chance to collaborate with teams around the world

Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.

See how Informa handles your personal data when you apply for a job here.

Remote Work :

No

Employment Type :

Full-time