French-Speaking Customer Service Representative Remote in Portugal
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
We are currently recruiting for a full-time remote Customer Service Representative to join our team in Portugal. Your main responsibility will be to provide outstanding support and solve issues for our French-speaking clients across various communication channels including phone email and chat. You will act as the crucial first point of contact ensuring every interaction is positive and professional.
Key Job Duties
You will manage and resolve customer inquiries about mention area of product/service e.g. product use billing or technical issues. This involves troubleshooting problems clearly communicating solutions in French and meticulously documenting all interactions within our customer management system (CRM). You will also collaborate with English-speaking internal teams to escalate complex issues and contribute to resources that improve our overall service quality. As this is a role governed by Portuguese law you will ensure all activities adhere to company policies and local teleworking regulations.
Non-Negotiable Requirements
To be eligible for this position you must meet strict residency and language criteria:
- Portuguese Residency is Mandatory: You must already live in Portugal and possess a valid Título de Residência (Portuguese Residency Card). Applications from individuals residing outside of Portugal will not be considered.
- Language Fluency: You must have native or near-native fluency in French (written and spoken) and be proficient in English (a minimum of B2 level is required) for all internal communication and training.
- Remote Setup: You must have a quiet dedicated space in your home in Portugal to work effectively.
- Tech Literacy: You should be comfortable using software tools computers and communication platforms.
Qualifications & Experience
While we appreciate candidates with previous experience in customer support or call center environments it is not mandatory. We welcome driven individuals who are eager to learn and possess excellent people skills including patience strong listening abilities and a solution-oriented mindset.
Compensation & Benefits
We offer a highly attractive benefits package for this remote position:
- Competitive Salary: We provide a competitive annual salary that aligns with the Portuguese market for a specialized bilingual role.
- Equipment Provided: The company will supply all necessary work tools including a laptop headset and any other required equipment.
- Comprehensive Insurance: You will receive health and life insurance coverage.
- Career Growth: We are committed to your professional development and offer clear opportunities for career advancement and internal promotion.
- Remote Support: We adhere to Portuguese law by providing a Telework Allowance to help cover home office costs such as internet and utilities.
- Work-Life Balance: Our policies fully respect the Portuguese Right to Disconnect ensuring you maintain a healthy balance between your work and personal life.
If you meet all the residency and language requirements and are ready to take on a challenging and rewarding remote role please submit your application!
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
