Customer Service Representative – French Speaking in Porto

Porto - Portugal

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Customer Service Representative French Speaking

Location: Porto Portugal
Work Model: On-site
Start Date: 8 January 2026

Working Schedule

Monday to Sunday Rotative shifts
Shift hours:

08:00 22:00 (Summertime)
07:00 21:00 (Wintertime)

2 days off per week (rotational)

Role Overview

We are looking for a French-speaking Customer Service Representative to join an international project in this role you will be responsible for delivering high-quality customer support handling inquiries efficiently and ensuring a positive customer experience across multiple channels.

Key Responsibilities

Provide customer support via phone email and/or chat in French
Handle customer inquiries requests and complaints in a professional and timely manner
Identify customer needs and provide accurate information and solutions
Follow internal procedures and quality standards
Ensure proper documentation of customer interactions
Meet productivity quality and customer satisfaction KPIs
Collaborate with internal teams when escalation is required

Requirements

Fluent French (spoken and written)
Good communication and interpersonal skills
Customer-oriented mindset with strong problem-solving abilities
Ability to work in rotative shifts including weekends
Basic computer skills and ability to work with multiple systems
Previous customer service or call center experience is a plus

Compensation & Benefits

Base Salary: 1000 (paid over 14 months)
Health Insurance: from day one (free after 6 months)
Daily meal allowance: 7.23
Paid training
International and multicultural work environment
Career development opportunities

Accommodation The Game Changer

Immediate access to a shared apartment (private room) upon arrival
All utilities included
Fixed cost of 280/month deducted directly from your payslip
No deposit agency fees or upfront rental costs

Customer Service Representative French Speaking Location: Porto Portugal Work Model: On-site Start Date: 8 January 2026 Working Schedule Monday to Sunday Rotative shifts Shift hours: 08:00 22:00 (Summertime) 07:00 21:00 (Wintertime) 2 days off per week (rotational) Role Overview We are looki...