Regional Manager, EF, External Fulfillment

Amazon is looking for an experienced Regional Manager to lead our External Fulfillment operations across the West region. The ideal candidate will drive operational excellence develop talent and implement strategic initiatives to enhance customer experience while optimizing fulfillment processes across Seller Flex Vendor Flex Direct Fulfillment and Warehouse Integration channels.



About the team
The team manages External fulfilment channels for Amazon India. The team is responsible for performance cost quality and speed metrics. The team is structured regionally as well has a central team of Program Managers who drive critical initiatives.

Basic Qualifications
- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
Preferred Qualifications
MBA or Masters degree in relevant field
Experience in e-commerce logistics or fulfillment operations
Experience managing multiple sites or a regional operation
Demonstrated ability to develop and implement process improvements


Key job responsibilities
Key responsibilities
and manage a team of Area Managers (AMs) and Operations Executives (OEs) across the region to ensure operational excellence and achievement of key performance metrics
continuous improvement initiatives to enhance operational efficiency reduce costs and improve customer experience
and implement strategies to meet or exceed performance targets for key metrics including SPEED SCRR Handover and Audit Adherence
with cross-functional teams including Central Support Team (CST) Transportation Network Operations Center (NOC) and business teams to resolve escalations and implement process improvements
contingency planning and execution during peak periods holidays and unexpected events
regular business reviews (WBRs/MBRs/QBRs) to analyze performance data and implement corrective actions
and develop Area Managers to build a strong leadership pipeline
seller/vendor compliance with Amazons operational standards through regular audits and performance management

- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- 1 years of performance metrics process improvement or lean techniques experience

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