Agent Support Coordinator
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Job Location:
Cape Town - South Africa
Monthly Salary:
ZAR 35000 - 40000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Agent Support Coordinator Luxury African Safari & Tours Company Cape Town
Kendrick Recruitment is seeking a professional and organised Agent Support Coordinator to join a leading Luxury African Safari and Tours Company based in Cape Town. This role offers a salary of R35000 R40000 per month (negotiable depending on experience) and provides an opportunity to support agents improve digital adoption and contribute to exceptional trade engagement.
The ideal candidate will have experience in sales support or customer service within the travel hospitality or tourism sectors strong communication skills and a passion for African travel and responsible tourism.
Key Responsibilities Agent Triage & Tiered Support:
Act as the first point of contact for low- and mid-volume agent inquiries
Respond to questions related to availability product basics booking processes and account setup
Escalate complex or strategic queries to senior team members as required
Maintain accurate records of agent interactions in CRM systems
Key Responsibilities Agent Education & Digital Resource Enablement:
Guide agents in using online resources such as availability portals and itinerary builders
Collaborate with the Business Development team to create and maintain onboarding guides how-to documents and explainer content
Host basic training sessions or small-group webinars to improve agent self-sufficiency
Identify common barriers to digital adoption and provide feedback to the team
Key Responsibilities Trade Engagement & Admin Support:
Assist in researching new agent prospects and preparing for outreach campaigns
Support event logistics trade show preparations and follow-up communications
Help create and distribute tailored sales collateral and marketing tools
Gather feedback from agent familiarisation trips to improve sales content and campaigns
Qualifications & Experience:
24 years experience in sales support customer service or trade-facing roles preferably in travel hospitality or tourism
Familiarity with African travel or safaris advantageous
Tech-savvy and comfortable guiding others through online tools and digital platforms
Strong written and verbal communication skills with a professional helpful tone
Highly organised proactive and self-motivated particularly in remote work environments
Solid working knowledge of Microsoft Word Excel and PowerPoint
Experience with CRM platforms preferred; confident learning and using digital tools to manage agent communication and sales tracking
Required Work Practices:
Promote the Sales team as best-in-class externally with clients and internally with stakeholders
Uphold and contribute to the companys reputation as a leading safari operator
Demonstrate company values including genuineness inspired to do good caring family spirit teamwork dedication to service consistent quality and going the extra mile
Attend staff events during working hours as required
Participate in all Training & Development programmes
Conditions & Working Hours:
Work 9 hours per day including a 1-hour lunch break with flexibility depending on team setup
Overtime may be required during peak periods compensated with time off in lieu
Occasional travel for work may be required
This is an excellent opportunity for a detail-oriented proactive professional to provide high-quality agent support and contribute to the growth and reputation of a luxury safari and tours operation.
Required Skills:
experience
Company Industry
IT Services and IT Consulting
Key Skills
- Time Management
- Developmental Disabilities Experience
- Intake Experience
- Mediation Experience
- Microsoft Outlook
- Customer Support
- Case Management
- Medical Terminology
- Alternative dispute resolution
- Child Protective Services
- Social Work
- Word Processing
About Company
Kendrick Recruitment (KR) specialises in finding top candidates for the Hospitality and Tourism Industries worldwide. We focus on providing a high level of personalised service tailored to each individual whether you are a client or candidate. We pride ourselves on listening and under ... View more
