Customer Service Agent

Position: Customer Service Agent

Company Overview:

Msuez Uk is a leading provider of water and waste management services in South Africa. We are committed to delivering high-quality sustainable solutions to our customers while also protecting the environment. Our team is made up of dedicated professionals who strive to provide excellent service to our clients.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Agent. As a Customer Service Agent you will be responsible for providing exceptional service to our customers ensuring their needs are met and issues are resolved in a timely and professional manner.

Key Responsibilities:

- Serve as the first point of contact for customers responding to inquiries and providing information about our services.

- Handle and resolve customer complaints and concerns in a calm and professional manner.

- Maintain accurate records of customer interactions and transactions.

- Collaborate with other departments to ensure prompt and efficient resolution of customer issues.

- Keep up-to-date with company products services and policies to provide accurate information to customers.

- Proactively identify and suggest improvements to enhance the customer experience.

- Participate in training and development programs to continuously improve customer service skills.

Qualifications:

- High school diploma or equivalent.

- Previous experience in customer service preferably in a call center or service-oriented environment.

- Excellent communication skills both verbal and written.

- Strong problem-solving and decision-making abilities.

- Ability to remain calm and professional in high-pressure situations.

- Proficient in Microsoft Office and customer service software.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Why Work for Msuez Uk:

- Competitive salary and benefits package.

- Opportunities for growth and advancement within the company.

- A supportive and collaborative work environment.

- Commitment to employee development and training.

- Chance to make a positive impact on the environment and the community.

If you are a customer-focused individual with a passion for providing exceptional service we want to hear from you! Join our team at Msuez Uk and be a part of our mission to provide sustainable solutions for a better future.