Manager in Product Support Services (IGT1 Lanka Sitecore)

Key Responsibilities:

• Ensuring a well-functioning aligned with the global strategy as well as motivated team also acting as a primary person responsible for personnel management within the team
• Keeping overview of teams activities including support load active and planned tasks projects schedules
• Deciding and managing teams scheduling details task assignments overtimes performing local resource planning
• Providing performance management and goal setting for all members of the team making balanced task assignments promotions or role changes
• Ensuring the team is sufficiently loaded and timely reacting on any surplus or shortage of the teams resources
• Assisting team members in solving work-related difficulties providing guidance on approaching various questions
• Ensuring integration and adaptation of junior engineers once they are assigned to a team as well as coordinating their ongoing growth and future development plans
• Participating in management meetings taking part in discussions as well as organization of process improvements within the team and the overall department

Qualifications :

Preferred Skils and Experience:

• Strong people management skills the position assumes directly managing and mentoring a team of technical engineers
• Strong technical background the position requires analysing of the technical challenges and selecting an efficient way to overcome those
• Demonstrable ability to maintain productivity in ever changing environment with competing priorities
• Fluent in written and verbal communication in English
• Should be able to maintain an efficient communication and meet targets under pressure
• 2-3 years of a prior managerial experience or the similar experience on a Lead / Manager position
• Effective time and project management skills

Additional Information :

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships. #Li-Hybrid

Remote Work :

No

Employment Type :

Full-time