Guest Services Supervisor

Join Ventia in Supporting Australias Defence Community

Ventia is a long-standing partner of the Department of Defence providing integrated Defence infrastructure and asset management support services.

As part of our Defence Base Services contract Ventia has proudly delivered essential services across military bases nationwide for a decade. We help create safe efficient and supportive environments where Defence personnel live work and train.

Safety Commitment
You are asafety-focused leader who drives accountability and continuous improvement. You coach and empower teams to deliver operational excellence embeddingsafetyas a core value in every aspect of work. At Ventia we value leaders who lead by example fostering a culture wheresafetyis second nature and every team member feels responsible for their own wellbeing and that of others.

Whats on offer

• Ventia have been awarded a 6-year Defence Base Services contract with opportunity for further extension
• Ventia is recognised as a Veteran Employer of Choice by the Australian Governments Department of Veterans Affairs
• Safety First- At Ventia we believe that every job should be done right and that everyone should go home safely at the end of each day.
• Uniform/PPE supplied.
• Access to a variety of health and wellbeing initiatives including discounted health insurance and our employee assistance program.
• Access to Ventias: amazing discounts at over 450 retailers across Australia including major retail brands

About the role
Ventia are seeking a highly organised and experienced Guest Services Supervisor to lead our accommodation team.

Key responsibilities include (but are not limited to)

• Ensure all guest rooms and public areas meet the highest standards of cleanliness and maintenance.
• Manage the budget for the accommodation department including monitoring expenses and ensuring cost-effective operations.
• Oversee the inventory of supplies and amenities ensuring adequate stock levels and timely reordering.
• Prepare and present reports on occupancy rates revenue and other key performance indicators to senior management.
• Oversee room availability and usage of external accommodation during peak period.
• Oversee and supervise team during high volume accommodation check-ins
• Ensure shared accommodation email inbox is being processed in a reasonable time
• Ensure team are following processes for check-ins and departures
• Liaise with housekeeping to ensure clean rooms and for service cleans
• Monitor maintenance request liaise with maintenance team if work order/s may impact the use of the room
• Liaise with security on disturbance complaints providing direction where required
• Manage departmental budgets and maintain inventory levels

About you

• 3 years experience in a managerial role within accommodation or hospitality
• A diploma or degree in hospitality management business administration or a related field (advantageous)
• Certification in hotel management or a related discipline (advantageous)
• You are asafety-focused leader who drives accountability and continuous improvement. You coach and empower teams to deliver operational excellence embeddingsafetyas a core value in every aspect of work. At Ventia we value leaders who lead by example fostering a culture wheresafetyis second nature and every team member feels responsible for their own wellbeing and that of others.
• In-depth understanding of housekeeping front desk and maintenance operations
• Excellent communication and leadership abilities
• A proactive approach to problem-solving and compliance with health and safety standards
• Must be eligible to hold a Defence Security Clearance. As a result of this requirement the applicant must be an Australian Citizen and be willing to undertake and maintain a satisfactory Australian Federal Police

#BST2026

About Ventia
Ventia is a leading infrastructure services company operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart safely and sustainably harnessing the latest technologies and brightest minds. With a diverse and proud heritage we have a track record of delivering essential services to the communities in which we operate.

Diversity
Ventia is enriched by the diverse experiences talents and cultures that our people bring to the organisation while celebrating and respecting the communities we operate in. We are committed to providing a safe and positive environment that provides equal opportunities for individuals of all backgrounds including Aboriginal and Torres Strait Islander people LGBTQIA Women Veterans and spouses and people with disabilities.

How to apply
If you are looking to expand your career with a business that rewards and values its employees please apply below by clicking on the apply now button.

Position Reference Number: 164816