Agent Care Officer Nigeria

About the role:

BURN is looking for an Agent Care Officer who will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources guidance and well-being support to effectively carry out their roles and provide exceptional customer service.

Duties and Responsibilities

• Daily agent network management including calls to agents interface for sales operations reconciliation and commercial.
• Engage agents directly on performance data from sales ops- feedback collection and agent tickets
• Manage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the action.
• Planning of trade activities with agents TL and TSM
• Daily agent training and mentoring through calls.
• Prospect management
• Agent quality and recruitment checklist
• Support sales target
• Daily/Weekly feedback report to Tl TSM Country lead

Skills and Experience

• Advanced fluency in English both written and spoken.
• Advanced Excel data skills
• Effective communicator
• Efficient planner and collaborator
• University degree in business administration international development Marketing Economics or other areas relevant to the sales field. At least 1 years work experience in sales.
• Behave Ethically: Understand ethical behaviour and business practices and ensure that your own behaviour and the behaviour of others are consistent with these standards and align with the values of the organization.
• Communicate Effectively: Speak listen and write in a clear thorough and timely manner using appropriate and effective communication tools and techniques.
• Creativity/Innovation: Develop new and unique ways to improve the organizations operations and create new opportunities.
• Foster Teamwork: Work cooperatively and effectively with others to set goals resolve problems and make decisions that enhance organizational effectiveness.
• Lead: Positively influence others to achieve results that are in the organizations best interest.
• Make Decisions: Assess situations to determine the importance urgency and risks and make clear decisions that are timely and in the organizations best interests.
• Organize: Set priorities develop a work schedule monitor progress towards goals and track details/data/information/activities.
• Plan: Determine strategies to move the organization forward set goals create and implement action plans and evaluate the process and results.
• Solve Problems: Assess problem situations to identify causes gather and process relevant information generate possible solutions and make recommendations and/or resolve the problem.

Qualified Female Candidates encouraged to Apply

BURN does not charge a fee at any stage of the recruitment process (application interview meeting processing training or any other fees).