Call Care Agents

Abeokuta - Nigeria

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Our client provides hospitality beauty luxury nature and comfort all encompassed into Agriculture.

Job Summary

We are seeking courteous and customer-focused Call Care Agents to serve as the first point of contact for guests and clients. The role is responsible for handling inbound and outbound calls providing accurate information managing reservations and inquiries and delivering a warm professional service experience that reflects our commitment to hospitality comfort nature and luxury.

Key Responsibilities

Handle inbound and outbound calls professionally responding to guest inquiries about accommodations farm experiences events pricing and availability.
Process reservations bookings and basic modifications while ensuring accuracy and timely follow-up.
Provide clear courteous and knowledgeable information about resort and farm offerings to support guest satisfaction and sales conversion.
Record and update customer details inquiries and call outcomes accurately in the companys systems.
Escalate complex requests complaints or operational issues to the appropriate departments for resolution.
Follow up with guests on inquiries confirmations and feedback to support bookings and service quality.
Maintain consistent brand tone and professional communication standards across all guest interactions.
Support sales and marketing teams by identifying leads and promoting relevant services where appropriate.

Requirements

Minimum of OND / HND / Bachelors degree or equivalent experience in customer service or related roles.
12 years of experience in a call center front desk hospitality or customer service role (hospitality or resort experience is an advantage).
Excellent verbal communication skills with a polite friendly and professional telephone manner.
Strong listening skills with the ability to handle inquiries calmly and efficiently.
Basic computer literacy and familiarity with phone systems booking tools or CRM software.
Willingness to work flexible shifts including weekends and public holidays as required.

Our client provides hospitality beauty luxury nature and comfort all encompassed into Agriculture. Job SummaryWe are seeking courteous and customer-focused Call Care Agents to serve as the first point of contact for guests and clients. The role is responsible for handling inbound and outbound calls ...

Our client provides hospitality beauty luxury nature and comfort all encompassed into Agriculture.

Job Summary

Key Responsibilities

Handle inbound and outbound calls professionally responding to guest inquiries about accommodations farm experiences events pricing and availability.
Process reservations bookings and basic modifications while ensuring accuracy and timely follow-up.
Provide clear courteous and knowledgeable information about resort and farm offerings to support guest satisfaction and sales conversion.
Record and update customer details inquiries and call outcomes accurately in the companys systems.
Escalate complex requests complaints or operational issues to the appropriate departments for resolution.
Follow up with guests on inquiries confirmations and feedback to support bookings and service quality.
Maintain consistent brand tone and professional communication standards across all guest interactions.
Support sales and marketing teams by identifying leads and promoting relevant services where appropriate.

Requirements

Minimum of OND / HND / Bachelors degree or equivalent experience in customer service or related roles.
12 years of experience in a call center front desk hospitality or customer service role (hospitality or resort experience is an advantage).
Excellent verbal communication skills with a polite friendly and professional telephone manner.
Strong listening skills with the ability to handle inquiries calmly and efficiently.
Basic computer literacy and familiarity with phone systems booking tools or CRM software.
Willingness to work flexible shifts including weekends and public holidays as required.