Delivery Manager
Delivery Manager
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Job Description
We are seeking a dynamic delivery-focused professional to join our CTO function as a Delivery Manager supporting a portfolio of change across the Digital Bank and Commercial franchises. This role will lead cross-functional squads delivering both customer-facing and internal change ranging from digital platform enhancements to AI-powered automation.
You will work at the intersection of Product Engineering Risk and Business teams to deliver initiatives safely compliantly and at pace in line with Shawbrooks Change Delivery Policy (v14) and associated standards.
This is a hands-on role designed for a delivery leader who can manage hybrid change across a regulated environment combining traditional governance with modern agile execution and supporting the safe rollout of emerging technologies including artificial intelligence and automation.
Key Responsibilities
Delivery Execution
- Lead the day-to-day delivery of complex initiatives across the Digital Bank and Commercial franchises.
- Apply agile hybrid or waterfall delivery methods depending on initiative scope while ensuring compliance with Shawbrooks governance standards.
- Support 12 cross-functional squads working closely with Product Owners and Tech Leads to align on delivery scope sequencing and readiness.
- Maintain short-term planning horizons (typically 06 months) and manage sprint milestone and release cadence.
- Proactively manage blockers dependencies and risks across internal and third-party teams.
Governance & Control
- Ensure all delivery is compliant with the Change Delivery Policy v14 including mandatory artefacts (RAID logs Impact Assessments Test Approaches Run Books Steering Packs).
- Maintain high delivery hygiene: RAID logs updated weekly stakeholder updates accurate and timely decisions clearly recorded.
- Own SteerCo-level reporting inputs and ensure appropriate stakeholder alignment.
- Support Go / No-Go readiness for relevant releases including risk assessments roll-back plans and delivery of required artefacts.
AI & Emerging Tech Enablement
- Partner with Product Data Science Engineering and Control Functions to support the delivery of AI initiatives as they embed into core journeys.
- Understand delivery implications of AI/ML models automation tools or third-party integrations and ensure the same standards of change control and testing are upheld.
- Ensure risks (e.g. model risk privacy explainability) are logged understood and mitigated via appropriate collaboration with Risk and Compliance.
Team Support & Coaching
- Foster an environment of psychological safety collaboration and continuous improvement within squads.
- Facilitate sprint rituals and retrospectives; champion agile ways of working tailored to squad maturity.
- Work with Senior Delivery Managers and Heads of Delivery to elevate delivery practice and maturity across the function.
Qualifications :
Skills & Experience
Essential
- Proven track record delivering technology and business change in regulated environments ideally Financial Services.
- Hands-on experience managing cross-functional squads or teams delivering digital products or platforms.
- Knowledge of agile waterfall and hybrid delivery methodologies and ability to flex between them depending on the context.
- Strong understanding of delivery governance and control frameworks RAID logs SteerCo reporting Go / No-Go readiness.
- Comfortable working in regulated change environments (e.g. PRA SS1/21 FCA Consumer Duty).
Desirable
- Exposure to AI or data-led initiatives (e.g. automation NLP ML model deployment decisioning tools).
- Understanding of AI risk considerations (e.g. model explainability privacy bias).
- Experience working with cloud-based platforms third-party integrations or large-scale platform change.
Key Attributes
- Highly structured calm under pressure and excellent at managing ambiguity.
- Proactive accountable and delivery-focused owns outcomes not just ceremonies.
- Builds trusted relationships with stakeholders at all levels.
- Strong communicator keeps delivery transparent pragmatic and business-aligned.
- Passionate about continuous improvement and pragmatic agility.
Additional Information :
Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:
- Market leading family friendly policies such as access to our Maternity Adoption and Paternity policies from Day 1 of your employment
- Free access to Headspace a mindfulness & meditation digital health app
- Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
- EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns mental wellbeing and more general queries around family work housing and health
- Cycle to work scheme
- Discounts on gym membership
- Contributory pension scheme & death in service
Your Lifestyle - Its important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when youre enjoying your leisure time.
- Minimum of 25 days holiday per year
- Option to buy or sell holiday days through our flexi-holiday scheme
- Discounts on gym membership nationwide
- Access to discounts on a range of high street and online brands
- Community support and charitable giving
Your Contribution - Were focused on rewarding those that go the extra mile in helping us achieve our goals.
- Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
- Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
