Complaints Team Manager
Complaints Team Manager
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Job Description
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About Atos
Atos is a global leader in digital transformation with c. 78000 employees and annual revenue of c. 10 billion. European number one in cybersecurity cloud and high-performance computing the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris.
The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world the Group enables its customers and employees and members of societies at large to live work and develop sustainably in a safe and secure information space.
Where purpose meets career:
1. Key Role in Enhancing Customer Experience
Directly contribute to improving customer satisfaction by resolving complaints efficiently and driving service improvements based on customer feedback.
2. Cross-Functional Collaboration and Strategic Impact
Engage with departments across the businessincluding Legal QA and Product Developmentto investigate issues mitigate risks and implement meaningful change.
3. Leadership and Development Opportunity
Gain experience in managing a team training staff and presenting insights to senior leadership while building expertise in customer relations and compliance.
Our Application Management Services:
The Complaints Department plays a vital role in safeguarding customer trust and driving service excellence. We are responsible for managing and resolving customer complaints in a timely fair and effective manner. By investigating concerns identifying root causes and implementing corrective actions we not only resolve issues but also contribute to continuous improvement across the business.
Skills we cant do without:
- Proven experience in customer service or in complaint management.
- Ability to manage and lead a team effectively.
- Knowledge of relevant regulatory requirements and best practices in complaint management.
Benefits:
- 25 days annual paid leave;
- Wellbeing programs & work-life balance - integration and passion sharing events;
- Private medical care;
- Pension contributions up to 10%;
- Flex benefits program;
- Courses and certifications opportunities;
- Conferences and Expert Communities;
- Charity and eco initiatives.
As a Disability Confident employerwe encourage applications from all applicants especially differently abled applicants. We aim to ensure that those whomeet the minimum criteria for this position will be offered an interview. We are committedand willingto making reasonable adjustments to the application and assessment process to accommodate your needs. If you would like to discuss this further please contact us via our dedicated mailbox -
We are a care leaver friendly employer if you require additional support with your application please contact our recruiter or send an email to our dedicated mailbox -
Recruiter Contact:
Please write directly toDiana Yurukova.
If you require additional support with the recruitment process please let us know during the application process.
Here at Atos diversity and inclusion are embedded in our DNA.Read moreabout our commitment to a fair work environment for all.
Atos is a recognized leader in its industry across Environment Social and Governance (ESG) criteria.Find outmore on our CSR commitment.
Required Experience:
Manager
Employment Type
Full-Time
