Outlet Manager
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Establish and lead a supportive and team-oriented environment which includes recruiting training and developing a community-minded agile and accountable team.
- Constantly strive for operational excellence by ensuring the efficiency of outlet operations which includes managing the respective outlets customer journey community engagements customer collections and renewals outlet procurement staff work schedules and other administrative tasks.
- Ensure optimal outlet occupancy through collaborating with the marketing and sales team to grow membership base as well as building strong customer relationships to maximize existing membership tenure and lifetime value.
- Ensure members satisfaction by leading the team to provide exceptional customer service and foster a welcoming & inclusive atmosphere through effective community engagement.
- Monitor and resolve members feedback and complaints in regard to comfort and service quality in a prompt and effective manner which includes understanding customers pain points and being resourceful in creating win-win solutions where necessary.
- Ensure the outlets are aesthetically pleasing functional and well-maintained to ensure excellent customer experience within the space which involves promptly resolving any facility defects with landlords building management and external vendors or collaborating with the Design / Project team to execute on any facility improvement initiatives.
- Manage the P&L of the outlet by liaising with the outlet team to prepare and analyze weekly / monthly reports to effectively identify areas for improvement on payment collection customer renewals outlet expenses budget utilization etc.
- Performs other duties as assigned.
Qualifications :
Job Requirement(s):
- Candidate to possess a Diploma / Bachelors degree in Business Management Hospitality or related field required.
- At least 3 (THREE) years of customer service management experience is preferred.
- Excellent command of spoken and written english leadership time management customer service good negotiation empathetic teamwork self-management listening interpersonal skills and the ability to think out of the box
- Strong leadership and team management skills.
- Self-starter individuals with a strong drive to achieve.
- Strong organizational and problem solving abilities.
- You must be ambitious dynamic self-motivated and customer centric.
- To complete projects on schedule you must be able to multitask work under pressure have critical thinking skills and be able to prioritize.
- A passion for creating a vibrant and collaborative community within the coworking space.
- Able to work on weekends when required.
Additional Information :
Bonus points if you have:
- An entrepreneurial mindset with proactiveness and can do attitude
- A sharp mind
- Experience in the hotel industry and management of a few chain restaurants will be an added advantage
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Assistant Manager Experience
- Computer Operation
- Computer Skills
- Financial Acumen
- Mediation Experience
- Windows
- Sales Management
- Leadership Experience
- Supervising Experience
- Retail Management
- Micros POS
About Company
WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed sta ... View more
