Customer Support Executive
Customer Support Executive
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0-1years
INR 8000 - 12000
1 Vacancy
Job Description
Job Title: Customer Support Executive
Job Location: Sivakasi
Job Type: Full-time
Requirements
Key Responsibilities:
Respond to customer inquiries via phone email chat and social media.
Provide accurate valid and complete information by using the right tools and resources.
Handle customer complaints provide appropriate solutions and follow up to ensure resolution.
Maintain a positive empathetic and professional attitude toward customers always.
Identify customer needs and assist them in using specific features or services.
Collaborate with other departments to ensure seamless customer service.
Keep records of customer interactions process customer accounts and file documents.
Follow communication procedures guidelines and policies.
Escalate unresolved issues to the appropriate internal teams.
Assist in creating reports on customer feedback and service trends.
Requirements and Skills:
Proven experience as a Customer Support Executive Customer Service Representative or a similar role.
Excellent communication and interpersonal skills.
Ability to multi-task prioritize and manage time effectively.
Strong problem-solving skills and attention to detail.
Proficiency in Microsoft Office Suite and customer service software.
Ability to work independently and as part of a team.
Educational Requirement: computer science BCA or any relevant degree
Benefits
Benefits:
Competitive salary and performance-based incentives.
Comprehensive training and development programs.
Opportunities for career growth and advancement.
Flexible work environment.
If you are a proactive individual with a passion for customer service and problem-solving we invite you to apply and become a valued member of our team.
Required Skills:
Qualifications & Skills: Masters degree in computer science Information Technology Demonstrated success in implementing technology strategies that drive innovation and operational excellence. Expertise in software development methodologies cloud technologies cybersecurity and data management. Excellent leadership communication and interpersonal skills. Strategic thinking problem-solving ability and a track record of effective decision-making.
Required Education:
Bachelors degree in computer science or related fields
Employment Type
Full Time
