DOB Helpdesk Specialist Entry

Advanced American Technologies, Inc

Job Location:

Washington, AR - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are looking for a Helpdesk Specialist Entry ( (Min 5 Yrs. Exp) ONSITE (In Person Interview).

POSITION DESCRIPTION

DIRECT CLIENT Position

Number of positions: 1

Length: 12Months

Work Address: Washington DC 20024

Immediate interviews (In Person Interview)

Please Note this position is 100% ONSITE

Install and configure software and hardware components of computer and network systems. Provide technical support to users and troubleshoot system and network issues. Perform diagnostic tests and maintenance procedures.

Description
ooking for an entry level Help Desk Specialist to install and configure hardware and software components of network systems. This role involves providing technical support to users troubleshooting network issues and perform diagnostic tests to ensure optimal system performance.

Responsibilities:
1. Responds to and diagnoses problems through discussion with users.
2. Ensures a timely process through which problems are controlled including problem recognition research isolation resolution and follow-up steps.
3. Ability to understand and maintain inventory management.
4. Provides support to end users on a variety of issues.
5. Identifies researches and resolves technical problems.
6. Responds to telephone calls emails and personnel requests for technical support.
7. Documents tracks and monitors the problem to ensure a timely resolution.
8. Provides second-tier support to end users for either PC server or mainframe applications or hardware.
9. Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.
10. Simulates or recreates user problems to resolve operating difficulties.
11. Recommends systems modifications to reduce user problems.
12. Knowledge of Office 365.
13. Ability to maintain users accounts in Active Directory.

Minimum Education/Certification Requirements:
Bachelors degree in IT or related field or equivalent experience

Required/Desired Skills

Candidates must have ALL the Required skills in order to be considered for the position. Desired or Highly Desired skills are a PLUS but may NOT be required.

Skill Matrix

Experience with Business workflow processes	Required / Desired	Amount	of Experience
Bachelors degree in IT or related field or equivalent experience	Required	5	Years
Diagnosing and resolving end user computer/computer peripherals problems	Required	1	Years
Providing second-tier support to end users server or mainframe apps/hardware	Required	1	Years
Documenting tracking and monitoring end user server or mainframe apps/hardware problems	Required	1	Years
Assisting in the setup re-installation or replacement of IT equipment between floors.	Required	1	Years
Resolving issues and or troubleshooting issues to supervisor.	Required	1	Years
Ability to communicate issues and work in team environment.	Required	1	Years
Knowledge of IT hardware configuration and installation (pcs monitors setup)	Required	1	Years
Must be able to lift 20 lb	Required	0
Must be willing to work onsite	Required	0

We are looking for a Helpdesk Specialist Entry ( (Min 5 Yrs. Exp) ONSITE (In Person Interview). POSITION DESCRIPTION DIRECT CLIENT Position Number of positions: 1 Length: 12Months Work Address: Washington DC 20024 Immediate interviews (In Person Interview) Please Note this position is 10...