IT Operations Manager
IT Operations Manager
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1 Vacancy
Job Description
IT Operations Manager
Essential Functions
- Client Portfolio Management - End of End owner of key accounts from IT Operations perspective
- IT Service Management and Delivery - Lead Operational Reviews on SLA adherence ongoing projects with Client and Internal stakeholders.
- Participate in ongoing Service Operations Reviews and also on new business growth calls with client / internal stakeholders.
- Business Value Creation - Responsible for identifying implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation.
- Driving Effectiveness of Compliance & Information Security as part of Operations of client processes. - Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.
- Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams.
- Major Incidents Database - Capturing of all Client processes Downtimes / Application Issues & Major Downtimes for usage in future.
Graduate Preference for B.E. / with industry recognized certifications like ITIL/ ITSM PMP
Work Experience Requirements
- Minimum 8 - 12 years in managing IT Operations of large client relationship (800Seats)
- Willingness to work in a 24 x 7 environment.
Required Experience:
Manager
Employment Type
Full Time
