Assistant General Manager
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Job Location:
Phalaborwa - South Africa
Monthly Salary:
ZAR 18000 - 18000
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Assistant General Manager will manage daily operations across all lodge departments supporting the General Manager to ensure high service standards operational efficiency team development and overall lodge performance. The role involves overseeing systems processes and standards to guarantee guests receive safe high-quality and personalised experiences.
Key Responsibilities
Guest Experience & Service Standards
Manage the guest journey from arrival to departure.
Maintain and enforce policies processes and service standards.
Ensure immediate response to guest service requests.
Oversee 5-star service standards across all departments.
Handle VIP guests and complaints when on duty escalating as required.
Coordinate external guest activities such as hot air balloon or helicopter rides.
Lodge Operations Management
Support the General Manager in implementing and monitoring operational plans.
Oversee daily operations across departments including Housekeeping Food & Beverage Front Office Laundry and Maintenance.
Lead daily management meetings and handovers.
Ensure SOPs are followed and recommend improvements.
Coordinate with Reservations for guest arrivals departures and special requirements.
Financial Management
Assist in preparing annual budgets and monitor departmental spending.
Ensure approved expenses remain within budget.
Manage petty cash and financial reconciliations on-site.
Monitor stock usage par levels and equipment consumption.
Support revenue optimisation through up-selling and cross-selling opportunities.
People Leadership & HR Oversight
Manage staff schedules and ensure adequate staffing during shifts.
Provide on-the-job training and support for lodge teams.
Assist with recruitment onboarding and staff development.
Conduct minor disciplinary processes and counselling in the GMs absence.
Ensure staff are professionally presented and adhere to uniform standards.
Health Safety & Compliance
Ensure compliance with health safety labour and environmental regulations.
Maintain emergency response readiness.
Enforce safety and security measures to protect staff and guests.
Maintenance Oversight
Collaborate with the Maintenance Manager to maintain lodge infrastructure.
Address urgent equipment or infrastructure failures.
Support upkeep of all lodge areas including gardens and pools.
Systems Technology & Infrastructure
Implement and maintain lodge management and reporting systems.
Utilise operational software to facilitate bookings and guest stays.
Propose and implement solutions to improve efficiency and service delivery.
Reporting & Communication
Submit operational and financial reports to the General Operations Manager.
Report guest complaints risks or incidents according to SOPs.
Maintain effective communication across all lodge departments.
Additional Duties
Perform other duties as assigned to support overall lodge operations.
Minimum Requirements
Diploma or degree in Hospitality Management or related field.
Minimum 5 years in a senior management role within a lodge or luxury hospitality setting.
Strong knowledge of lodge departments (F&B Housekeeping Front Office Maintenance).
Financial literacy budgeting and cost control experience.
Strong leadership team management and problem-solving skills.
Excellent guest service and communication abilities.
Computer literate (MS Office PMS & POS systems).
Familiarity with lodge management systems (e.g. ResRequest Semper PANstrat).
Fluent in English; other local languages advantageous.
Valid drivers licence and ability to work flexible shifts.
Live-in required.
Core Competencies
Strategic thinking with operational focus.
Strong interpersonal and leadership presence.
Financial acumen and decision-making skills.
Calm under pressure and solution-oriented.
Passion for hospitality people and the natural environment.
Cultural sensitivity and inclusiveness.
Exceptional attention to detail and organisational discipline.
Working Conditions
Lodge-based role with on-site accommodation provided.
Required to work shifts weekends and public holidays.
Remote area with limited access to town facilities.
Package
Salary: R18000 negotiable depending on experience.
Accommodation: Live-in provided.
Required Skills:
Experience
Company Industry
IT Services and IT Consulting
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
About Company
Kendrick Recruitment (KR) specialises in finding top candidates for the Hospitality and Tourism Industries worldwide. We focus on providing a high level of personalised service tailored to each individual whether you are a client or candidate. We pride ourselves on listening and under ... View more
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