Call Center Customer Service Advisor
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Job Location:
Pottstown, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customers are eager to buy our products to restore their dream cars and sometimes need additional help from our Call Center Customer Service Advisors to assist with their order answer their questions or take action to resolve their concern.
Join a team/company where:
- the core values create a team of people who: consider others first own results have a positiveapproach to problem solving have a sense of urgency and continually self-improve
- customers like to buy products to repair/restore/revive their automobiles
- you can work in the office or at home
- training is provided to better understand our products and systems
- you participate in a strong benefits package - medical dental vision life and ad&d insurances disability insurance 100% vested matching 401k paid time off incentive plan employee discount and other voluntary benefits
As a member of the Customer Service team youll:
- help customers over phone email andlive chat with orders and problem-solve
- work within our computer system to place and research customer orders as well as document conversations and actions
- pitch in where needed to drive a positive customer experience
Youll be more successful if you:
- take ownership for your customers
- comfortable working with computers and learning new systems
- make a commitment to learn about our processes
- are pro-active and take a positive approach in problem solving
- have good communication skills
- have spent time shopping online
- have experience within a call center but not necessary
- have automotive restoration experience its a plus however this role is more focused on assisting customers with orders and our Project Advisors assist with helping customers determine the best products for their projects
Your schedule will be:
- There are a number of schedules available for different times of the day between 9:0am - 7:00pm Eastern
Work Location:
- Onsite (Pottstown PA) or remote
- If remote you will need to have access to a minimum internet speed connection computers will be provided and a distraction free environment
The Eastwood Company makes use of the Culture Index to help us understand preferred communication styles and intrinsic motivational needs of our team. Please set aside 7-10 minutes during which you will have no interruptions or distractions and simply follow the instructions.
Eastwood Automotive Company LLC dba The Eastwood Company ()
The Eastwood Company established in 1978 has been developing marketing and offering supplies tools and equipment used for the repair and restoration of automobiles. Our customers are serious do-it-yourselfers who are extremely loyal to the Eastwood brand and rely on us for unique products that enable successful completion of their repair and restoration projects.
Eastwood does pre-employment drug screening and background checks.
EOE
The Eastwood Company participates in E-Verify.
Required Experience:
Senior IC
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
The Eastwood Company provides unique automotive tools and supplies, as well as expert advice and solutions, for the classic car and hot rod enthusiast. Visit us online today.
