Medication Support Coordinator I
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Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
GENERAL SUMMARY/ OVERVIEW STATEMENT:Brigham is a global leader devoted to maintaining and restoring health for people everywhere. Brigham is composed of Brigham and Womens Hospital (BWH) Brigham and Womens Faulkner Hospital (BWFH) and Brigham and Womens Physicians Organization (BWPO).
Brigham is an academic medical center with a firm commitment to its tripartite mission. From the clinical standpoint Brigham serves patients from New England throughout the United States and from 120 countries around the world. These clinical services are supported at 2 hospitals and 150 outpatient practices by more than 1200 physicians. From the research standpoint Brigham conducts the second largest hospital-based research program in the world with an annual research budget of more than $630 million. And from the education standpoint Brigham is a training ground for physicians nurses and allied health professionals. We have 1100 trainees in over 140 of the most sought-after training programs in the world and also host Harvard Medical School students in rotations throughout our programs.
Brigham is an internationally recognized leader in transplantation services providing advanced care for a wide spectrum of organ and tissue transplants including kidney pancreas lung heart face hand and bone marrow. Many transplant milestones have taken place here including the worlds first successful human organ transplant a kidney transplanted in 1954. Since this groundbreaking start our transplant programs have continued to build upon this innovative spirit and currently perform 150 transplants each year.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Transplant Service Line Medication Support Coordinator
Overall Duties
The Medication Support Coordinator reports directly to Transplant Financial Supervisor Director for the Transplant Service Line Brigham and Womens Transplant Service Line this position effectively performs a variety of medication-related tasks as well as other duties in support of Transplant operations within their scope of practice.
This individual will work closely with the Transplant Service Line team including providers RNs pharmacists financial coordinators and solid organ program assistants. The position requires excellent customer service skills critical thinking and collaborative problem solving. Knowledge of laws and regulations related to pharmacy practice and patient confidentiality preferred. Knowledge of medication abbreviations and symbols; medical terminology; medication indication and dosage; and common medication questions preferred.
Computer written and verbal communication skills are necessary and prior experience with use of an electronic medical record system (i.e. Epic) is preferred. Excellent attention to detail and strong organizational skills are required. One-year experience in a medical office or pharmaceutical industry is preferred. Prior pharmacy experience is desirable.
Qualifications
Supports the Transplant Service Line by assisting with patient medication management
Receives reviews and facilitates requests for medication renewal. Reviews the requests according to guidelines. Pends the requests in the electronic medical record (Epic) and routes to prescriber for review and signature.
When electronic prescribing is not available acts as an agent of the provider to transmit prescription information to pharmacies by phone fax or paper.
Acts as resource for patients on procedures of obtaining prescriptions generic medications prior approval requirements insurance procedures and other medication related issues.
Completes medication prior authorization paperwork for signoff by the clinical care team. Monitors progress of prior authorization status throughout review process updating appropriate parties as necessary.
Answers the phone provides information and directs calls to the appropriate areas.
Assists in department-wide initiatives for improved medication prescribing such as preferred medications medication recalls or alerts medication formulation changes.
Performs all job functions in compliance with applicable federal state hospital policies and procedures.
Handles confidential information in compliance with HIPAA guidelines.
Attends team meetings as required and contributes in a positive manner focusing on constructive processes and quality improvement.
Maintains clean and organized work areas.
Follows intuitional and departmental policies and procedures.
Demonstrates accountability and ownership of job responsibilities.
Exhibits professional behaviors and attitudes related to communication punctuality workplace attire personal internet or phone use and teamwork.
Perform other duties as needed including leading projects initiatives.
Insurance/Billing Support:
Manages Referral and Waitlist workqueue and complete insurance verification for all new patients
Review of medication benefits at referral and point of transplant
Obtain evaluation authorizations when needed
Obtain clinic referrals as needed for cross coverage
Manage prior authorizations prior to
Assist with copayment deductions and patient financial counseling
Other duties:
Participates in weekly transplant team conferences.
Participates in Process Improvement initiatives or data projects.
All other duties as assigned.
QUALIFICATIONS:
High school diploma or equivalent. Must be at least 18 years of age. Successful completion of an accredited or Board-certified Pharmacy Technician or Medical Assistant training program or equivalent institutional/retail pharmacy or medical office experience is highly desirable.
One-year experience in a medical setting is required. Prior pharmacy experience desirable.
Requires knowledge of laws and regulations related to clinical practice and patient confidentiality.
Requires knowledge of medication abbreviation and symbols medication indication and dosage and common medication questions.
Requires knowledge of medical terminology abbreviations and computer technology.
Experience with electronic medical record system(s) and Outlook is preferred. Experience with Epic is desirable.
Strong written and verbal communication skills in English required. Bilingual (Spanish) written and verbal communication skills a plus.
Ability to communicate clearly and effectively with patients families providers and staff while protecting patient confidentiality and demonstrating courtesy and respect.
Demonstrated skills in service excellence including active listening problem solving and ability to remain calm in emotional situations.
Demonstrated ability to apply good judgment in resolving problems independently while following department guidelines.
Attention to detail strong organizational skills with the ability to prioritize multiple tasks and work independently especially when there are time constraints.
Excellent interpersonal skills and ability to work well as part of a team with all levels of personnel including management physicians practitioners and staff
Experience:
Medical Office/Hospital/Managed Care experience 1-2 years required and Medication Administration/Pharmacy experience 1-2 years required and Experience with electronic medical record system(s) and Outlook preferred
WORKING CONDITIONS:
Works in an office setting healthcare environment. Hybrid model.
Attends meetings in and out of the hospital.
Is available for early and late meetings and flexible to meet frequent deadlines.
OTHER DUTIES AND RESPONSIBILITIES:
Works within legal regulatory accreditation and ethical practice standards relevant to the position and as established by BWH/Partners.
Follows safe practices required for the position.
Complies with appropriate BWH and Partners policies and procedures.
Fulfills any training required by BWH and/or Partners as appropriate.
Brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
Can this role accept experience in lieu of a degree: No
Licenses and Credentials: No
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Sitting Occasionally (3-33%)
- Lifting Frequently (34-66%) 35lbs (w/assisted device)
- Carrying Frequently (34-66%) 20lbs - 35lbs
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Climbing Rarely (Less than 2%)
- Balancing Frequently (34-66%)
- Stooping Occasionally (3-33%)
- Kneeling Occasionally (3-33%)
- Crouching Occasionally (3-33%)
- Crawling Rarely (Less than 2%)
- Reaching Frequently (34-66%)
- Gross Manipulation (Handling) Frequently (34-66%)
- Fine Manipulation (Fingering) Frequently (34-66%)
- Feeling Constantly (67-100%)
- Foot Use Rarely (Less than 2%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$18.99 - $27.17/HourlyGrade
4EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Key Skills
- Time Management
- Developmental Disabilities Experience
- Intake Experience
- Mediation Experience
- Microsoft Outlook
- Customer Support
- Case Management
- Medical Terminology
- Alternative dispute resolution
- Child Protective Services
- Social Work
- Word Processing
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
