ITS Passenger Processing Specialist I (Contractor)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
ITS Passenger Processing Specialist I (Contractor)
Overview
The ITS Passenger Processing Specialist I is an entry-to-mid level IT support role designed for individuals eager to grow in a dynamic airport environment. This position provides hands-on technical support for passenger processing systems and common-use applications. The specialist acts as a frontline representative of the ITS department resolving real-time technical issues and ensuring uninterrupted airport operations with minimal supervision.
Key Responsibilities
Provide onsite operational and technical support for desktop systems applications and peripherals
Support passenger processing technologies including Common Use systems kiosks E-Gates biometric systems and self-service bag drop
Install configure image and maintain desktops laptops mobile devices printers and peripherals
Troubleshoot Windows OS Microsoft Office Citrix-based solutions and smart devices
Monitor document and resolve incidents and service requests using ITSM tools
Act as an escalation point to Tier 2 support teams for hardware and application issues
Coordinate with network teams and third-party hardware vendors for repairs and installations
Maintain user accounts access rights security groups and system permissions
Provide after-hours and emergency IT support when required
Ensure compliance with all HCAA policies procedures and standards
Required Qualifications
High School Diploma or GED
Minimum of 2 years of IT desktop/user support experience
Experience supporting desktops applications mobile devices printers and peripherals
Common Use system support experience preferred
Ability to work independently in a fast-paced high-availability environment
Preferred Certifications
CompTIA A
CompTIA Network
Microsoft Certified Desktop Support Technician (MCDST)
Work Environment & Physical Requirements
100% onsite support role
May require working beyond standard business hours
Ability to sit stand walk and perform repetitive tasks
Occasional lifting up to 10 lbs
Required Skills:
Provide onsite operational and technical support for desktop systems applications and peripherals Support passenger processing technologies including Common Use systems kiosks E-Gates biometric systems and self-service bag drop Install configure image and maintain desktops laptops mobile devices printers and peripherals Troubleshoot Windows OS Microsoft Office Citrix-based solutions and smart devices Monitor document and resolve incidents and service requests using ITSM tools Act as an escalation point to Tier 2 support teams for hardware and application issues Coordinate with network teams and third-party hardware vendors for repairs and installations Maintain user accounts access rights security groups and system permissions Provide after-hours and emergency IT support when required Ensure compliance with all HCAA policies procedures and standards
Company Industry
IT Services and IT Consulting
Key Skills
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