Service Desk Analyst I

Ann Arbor, MI - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Service Desk Analyst I
Location: Ann Arbor MI 48103
Employment Type: Contract
Contract Dates: 1/5/2026 1/4/2027

Overview: Serve as the first point of contact for end-user hardware and software issues while delivering efficient customer-focused technical support. This role focuses on troubleshooting clear communication and providing a positive service experience while documenting and resolving IT requests.

Responsibilities:

Respond to customer contacts via phone email and voicemail in a timely manner
Troubleshoot hardware and software issues across supported systems
Ask fact-finding questions to accurately diagnose and resolve issues
Educate users while assisting with technical requests
Document requests issues and resolutions in a ticketing system
Maintain a professional and positive customer service approach

Schedule:

Standard business hours with availability for rotating on-call/off-hours support

Compensation and Benefits:

Estimated hourly rate of $23.00
Professional development opportunities

Qualifications:

Associate degree or higher
Minimum of one year of help desk or technical support experience
Experience supporting Microsoft Windows environments
Experience with Active Directory and Citrix
Experience with Microsoft Office and Microsoft Azure preferred

At Nurchure Staffing Solutions were dedicated to matching you with opportunities that align perfectly with your skills and career aspirations. Nurchure Staffing Solutions is an equal opportunity employer. With our extensive network of top clients and personalized support we make your job search efficient and effective giving you access to roles that can truly elevate your career. Let us be your trusted partner in navigating the path to your next great opportunity.

Job Title: Service Desk Analyst I Location: Ann Arbor MI 48103 Employment Type: Contract Contract Dates: 1/5/2026 1/4/2027 Overview: Serve as the first point of contact for end-user hardware and software issues while delivering efficient customer-focused technical support. This role focuses on...