Customer Relationship Manager
Customer Relationship Manager
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Job Description
Job Description:
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Develop and manage strong relationships with existing and prospective customers.
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Serve as the primary point of contact for clients addressing their needs and resolving issues promptly.
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Analyze customer data to identify trends areas for improvement and opportunities to upsell or cross-sell.
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Coordinate with internal teams (Sales Product Support) to ensure client satisfaction.
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Manage and maintain the CRM system (e.g. Salesforce HubSpot) ensuring data is accurate and up to date.
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Design and implement customer engagement strategies and loyalty programs.
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Track customer KPIs (e.g. retention rate NPS satisfaction scores) and report performance metrics.
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Conduct regular check-ins and business reviews with key accounts.
- Provide feedback to internal teams on customer needs and trends.
Employment Type
Full-time
