Customer Success Manager
Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are excited to invite a dynamic and customer-focused Customer Success Manager to join our team in San Francisco United States. As a key member of our organization you will be responsible for building and maintaining strong relationships with our clients ensuring their success and satisfaction with our products and services.
- Serve as the primary point of contact for a portfolio of key accounts providing proactive support and guidance
- Develop and implement customer success strategies to drive product adoption usage and retention
- Conduct regular check-ins and business reviews with clients to understand their needs and identify growth opportunities
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Monitor and analyze customer health metrics creating action plans to address at-risk accounts
- Identify and communicate product feedback and feature requests to the product development team
- Create and deliver customized training sessions and resources to maximize customer value
- Develop and maintain in-depth knowledge of our products and industry trends
- Proactively identify upsell and cross-sell opportunities within your client portfolio
- Contribute to the development of best practices and standard operating procedures for the Customer Success team
Qualifications :
- Bachelors degree in Business Marketing or related field
- 3-5 years of experience in customer success account management or related field
- Proficiency in customer relationship management (CRM) software
- Strong data analysis and reporting skills
- Excellent project management abilities
- Outstanding written and verbal communication skills
- Proven problem-solving and decision-making capabilities
- Effective time management and ability to prioritize multiple tasks
- Experience with SaaS products preferred
- Understanding of SaaS business models and customer success metrics
- Knowledge of customer success KPIs and best practices
- Ability to work in a fast-paced dynamic environment
- Empathetic and customer-centric approach to relationship management
- Demonstrated ability to build and maintain strong client relationships
- Strong presentation skills and comfort in leading client-facing meetings
- Adaptability and willingness to learn new technologies and industry trends
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
