Business Support Officer
Business Support Officer
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Job Description
We are currently seeking applications for a Business Support Officer within our Business Management Unit of Social Security Scotlands Chief Digital Office (CDO) based in Glasgow or Dundee.
The Business Support Officer post will work alongside colleagues supporting Senior Leaders across the CDO division and the wider organisation.
This is a high-profile and exciting area with continuing political public and media interest. The role will provide opportunities for successful candidates to make a significant contribution at the heart of Social Security Scotlands operation and to be at the forefront of work to deliver one of the Scottish Governments key priorities: delivering a stronger and fairer Scotland.
Social Security Scotland an Executive Agency of the Scottish Government is undertaking the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over 300m Social Security Scotland is delivering a social security system that will support the people of Scotland for decades to come.
We aim to develop within Social Security Scotland a positive and inclusive culture which supports our people to flourish by embedding a working environment where we all treat each other with dignity and respect and recognise each others contributions.
Responsibilities
Responsibilities
- Supporting Senior Leaders in the Chief Digital Office division in the delivery of their work by strategic management of their diary mailbox briefing correspondence engagements and travel arrangements.
- Assist the development and establishment of robust and efficient business processes and governance arrangements for CDO including: monitoring and distributing or directly dealing with queries from internal and external colleagues as well as key stakeholders.
- Provide general support to the Business Management Unit and Business Support Network in liaising with colleagues and stakeholders as appropriate in gathering analysing interpreting and presenting information and intelligence to colleagues other senior officials Deputy Directors and the Chief Executive.
- Provide multi-function support on a range of lead roles depending on Senior Leaders portfolios.
- Build strong relationships with internal and external colleagues offering support and maintaining a strong unit within the division.
- Ensure relevant documentation is consistent up to date and fit for purpose.
- Provide support with invoice receipting and timesheets.
- Provide secretariat support for senior management meetings.
Qualifications
Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.
Experience
1.Strong diary planning and organisational skills including the ability to balance competing priorities to meet tight deadlines.
2. Strong written and verbal communication skills with the ability to present information accurately clearly and concisely to a range of audiences.
3. Good working knowledge of corporate systems as well as IT packages such as eRDM and Microsoft Word Excel Outlook and PowerPoint.
Behaviours
Making effective decisions (Level 2)
Working together (Level 2)
You can find out more about Success Profiles Behaviours here.
How to Apply
Apply online you must provide a CV and a Supporting Statement (of no more than 750 words) which clearly demonstrate how you meet the Experience required for the role as outlined in the Success Profiles above. Be sure to provide specific examples of work that youve done that showcase your relevant experience.
In the event that we receive a high volume of applications we may conduct an initial sift using the CV and Supporting Statement based on the first Experience criteria. Candidates who successfully pass this initial sift will have their applications fully assessed.
Candidates who are successful at sift stage will be invited to attend an interview and assessment. The interview and assessment will further assess the Experience and Behaviours listed in the job advert.
We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Expected Timeline(subject to change)
Sift w/c 13 October
Interview w/c 27 October
Location - In Person in either Dundee or Glasgow
Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months.
About us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service we uphold the Civil Service Nationality Rules.
Working Pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or you have specific questions about the role you are applying for please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at
Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.
Further Information
This role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government.
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via
Apply before: 13th October 2025 at 23:55
Contact Name - Resourcing Team
Contact e-Mail -
Required Experience:
Unclear Seniority
Employment Type
Full Time
