IT Support Engineer
IT Support Engineer
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Job Description
The Opportunity
Our scientists and engineers are solving some of the worlds most complex challenges and they need a flawless technology experience to do their best work. As an IT Support Engineer you will be a vital part of the team that ensures our colleagues have the reliable and high-performing tools they need to succeed.
This role is a fantastic opportunity to build on your existing IT support experience in a fast-paced multi-OS environment (Windows macOS and Linux). You will handle a mix of daily support tasks and get involved in exciting project work allowing you to broaden your technical horizons. You will be a trusted technical advisor directly enabling the science that is changing the world.
Growth and Development at Oxford Nanopore
We are committed to the growth of our team members. This is not just a job; its a place to advance your career. We provide dedicated opportunities for learning and skills development including:
- Access to training resources and certifications.
- Mentorship from senior engineers.
- Hands-on experience with modern enterprise-level technologies like Intune ServiceNow and SailPoint.
Key Responsibilities
- Technical Support: Act as a key point of contact for diagnosing and resolving hardware and software issues for our end-user devices both in person and remotely.
- Device Management: Manage the lifecycle of our laptops and desktops including their build configuration and decommissioning. You will use modern tools like Intune to deploy software updates and critical security patches.
- Systems Administration: Provide support for our cloud-based Office 365 environment and assist with tasks related to identity and authentication systems.
- Project Collaboration: Work alongside the infrastructure team on regional projects assisting with technology rollouts office moves and other initiatives.
- Third parties interactions: Collaborate with third parties suppliers to deliver first class service.
- Knowledge & Improvement: Help maintain our knowledge base by updating and creating articles ensuring solutions are shared effectively across the team.
What Youll Bring (Requirements)
Essential:
- Around 5 years of experience providing IT support in a professional environment.
- Strong knowledge of Windows and macOS operating systems.
- Experience with modern device management and software deployment solutions (e.g. Microsoft Intune).
- Experience administering Office 365 in a cloud environment.
- Familiarity with ITSM platforms (e.g. ServiceNow) and working within a ticketing system.
- A logical approach to technical analysis and root cause investigation.
- Ability to balance daily support tasks with other responsibilities like problem investigation change management.
Desirable:
- Exposure to identity and authentication management systems (experience with SailPoint would be a plus).
- Experience supporting Linux desktop environments.
- Familiarity with ITIL principles (ITIL Foundation certification is a strong plus).
- Some experience with scripting languages (e.g. PowerShell Bash).
- Knowledge of security tools like endpoint protection (e.g. CrowdStrike) and disk encryption (e.g. BitLocker).
What We Offer
- A competitive salary and benefits package.
- The opportunity to work in a mission-driven company at the forefront of biotech innovation.
- A collaborative and dynamic work environment where you can make a tangible impact.
- Dedicated support for your professional growth and technical training.
Employment Type
Full-Time
