Customer Service Officer
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
ABOUT US
As Australias largest independent Fleet Management solutions provider our success lies in our passion and desire to provide innovative and tailored fleet management and leasing solutions to a broad range of clients nationally.
Our team of industry professionals play a fundamental part in this journey and we are actively looking for dynamic and motivated individuals to join the Fleetcare Family.
Description
ABOUT THE ROLE
We are currently seeking Customer Service superstars to join our head office team in Wangara.
If you enjoy helping customers thrive in a fast-paced environment and want to build confidence in a supportive environment this role is perfect for you. You will be part of our Operations and Customer Support crew assisting clients and colleagues with a variety of vehicle-related tasks.
Every day is different but your day-to-day duties will include:
Answering customer enquiries via phone email and live chat
Completing requests and enquiries within agreed service delivery timeframes
Collaborating with other areas of the business to find solutions to client requirements and following them through to resolution
Developing existing relationships identifying maximising and converting additional sales opportunities
Maintaining client databases reporting and general administration
Providing general administration and customer support as required
Skills And Experiences
WHAT YOU NEED TO SUCCEED
If you have worked in retail hospitality or any role where youve helped people face-to-face or over the phone you already have a great foundation.
We are looking for people who:
Enjoy helping others and going the extra mile
Communicate clearly and confidently
Work well in a team and asks for help when needed
Stay organised and can manage multiple tasks
Are curious solutions-focused and eager to learn
Have basic computer skills (email Word etc.) well teach you the rest
Are available to work between 5am-5pm WST as the team has a varying schedule
Experience in fleet sales or associated industries is beneficial but not essential comprehensive training and support will be provided
WHAT WE OFFER
As part of the Fleetcare family you will enjoy the best of both worlds with all the advantages of working for a large corporate business combined with a family feel of a smaller organisation.
Working with a large team of industry professionals you will be surrounded by creative thinkers innovative problem solvers and customer focused individuals who strive to deliver excellence every day.
Benefits also include:
- Full product and service training provided
- A genuine focus on helping you grow and learn
- Access to a professional and personal development library of resources
- Australasian Fleet Management Association membership
- Uniform allowance
- Wellbeing program
- Novated Leasing
- Birthday Perks
- Supportive culture including Employee Assistance Program
- Exceptional office facilities
- Breakfast coffee healthy snacks weekly fruit delivery and more
- Fun friendly team environment
- Monday to Friday hours
If this sounds like an environment where you will thrive apply now to join our family.
If this role isnt quite right for you but you recognise how your skills experience and positive energy can become part of our next success check out our website for all current vacancies and how to register for our talent pool.
is an equal opportunity employer and encourages applications from a culturally diverse background.
Note: Shortlisted candidates will be required to undergo pre-employment background checks.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Fleetcare is Australia’s most successful independent fleet management and car leasing solutions business. Our business is all about people, our customers and our staff.
