Quality, Compliance and Safe Service Management Officer

We are looking for a special kind of person - a St Vincents kind of person. Someone who puts compassion connection and caring for other people at the heart of everything they do.

Working with the Service Delivery Governance Unit the Quality Compliance and Safe Service Management Officer assist in ensuring a robust clinical and operational governance and quality framework is in place across St Vincents Care. The role will assist in ensuring compliance with Australian Aged Care Quality Agency Accreditation Standards and that all risks are managed as part of the quality framework.

Reporting to the Quality Compliance and Safe Service Management Team Leader this position will work collaboratively with the Service Delivery Governance Unit to get the best outcomes for our consumers and staff. The Quality Compliance and Safe Service Management Officer will be responsible for ensuring the care we delivered is consistent and high standards by providing expert advice and monitor compliance on NMQI audits and key clinical indicators.

Seeking a Registered Nurse with aged care experience and a quality/continuous improvement mindset in this one-year Fixed Term maternity leave cover role. You will also have the benefit of working within a friendly and supportive team environment.

Whats on your CV is important but whats in your heart matters more.

Because at St Vincents kindness works for us.

This is a fixed-term maternity leave cover role for one year.

Key responsibilities of the role:

• Collect and analyse data for the National Mandatory Quality Indicators (NMQI).

• Provide benchmarking report and make recommendations accordingly to the operational team following NMQI submission.

• Complete analysis on key clinical indicators when required.

• Update audit forms and monitor compliance of audits on the electronic system.

• Support service delivery on internal and external audits.

• Working with the Team Leader in the development implementation maintenance and review of business Policies & Procedures to ensure their compliance with internal standards & legislation.

• Support the Team Leader in the identification of new initiatives to improve sustainability in the unit.

• Support for other Services Delivery Governance teams requirements or systems.

Things that work for us:

• Registered Nursing Degree with unrestricted AHPRA registration

• Minimum of 2 years experience in residential aged care.

• Comprehensive understanding of aged care Quality Standards.

• Previous experience in the development of policies and processes

• Proficiency in clinical management systems and Microsoft Office.

• Stakeholder management conflict resolution problem-solving and negotiation skills.

• Experience in implementing a care management system or upgrades adherence to schedule and scope.

• Good communication skills both written and verbal.

• Ability to work both as a team player and on their own.

• Energetic dynamic with effective time management skills.

• Current National Police Certificate.

• NDIS Worker Screening Check may be a requirement of this role

• Willingness to travel as needed

Things that work for you:

• Competitive salary packaging options up to $15990 Novated leasing plus an optional Meals and Entertainment card up to $2650 per annum

• Flexible working arrangements

• Opportunity to work for the nations largest Catholic not-for-profit health and aged care provider with a rapidly growing and progressive vision

• Friendly team environment with a great community care spirit

• Ability to visibly see your impact on the business and its service

• No cost uniforms and training

• Free annual flu vaccination

• Employee Assistance Program for staff and their families

• Access to the Fitness Passport (FP)

Why become part of the St Vincents Care family

Because youre like us you believe that every act of kindness makes the world a better place. Better for everyone who lives in the 20 facilities and locations we operate in Queensland New South Wales and Victoria. Better for all our staff and employees who work tirelessly to provide the highest levels of care and quality of life for our clients. And better support for the local communities we play an important role in and continue to support.

For more than 175 years St Vincents Care Services (SVCS) has been a leading Catholic provider of Aged Care Services in Australia and the legacy of compassion justice integrity and excellence entrusted to us by the Sisters of Charity and their Founder Mary Aitkenhead continues to inspire our work today.

Out spiritual and hospital-based heritage has taught us that wellness is about more than medical needs. Its about building a true partnership around trust and respect. Thats why we take a person-centred approach delivering holistic individual care that achieves wellbeing for mind body and spirit.

At St Vincents we value inclusivity and diversity and acknowledge the important of creating a work environment that is welcome safe fair and impartial and invite people from all backgrounds to join our caring family.

Reconciliation Action Plan

As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information visit get in contact at

Interested Apply today!
Respectfully-No agencies please.