Customer Risk Evaluation Senior

At Freddie Mac our mission of Making Home Possible is what motivates us and its at the core of everything we do. Since our charter in 1970 we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Position Overview:

If you are a smart curious self-motivated professional with a passion for multifamily real estate Freddie Mac might be the employer for you! We are looking for a Customer Risk Evaluation Senior to join Counterparty Risk & Compliance (CRC) groups Servicer Compliance team. Strong analytical and interpersonal skills are a must!

As a Customer Risk Evaluation Senior you will evaluate Seller/Servicers compliance to eligibility requirements in the Freddie Mac Multifamily Seller/Servicer Guide and to requirements set forth in Pooling & Servicing Agreements. Your contributions will support the teams ongoing monitoring of operational risks posed to Freddie Mac by our Multifamily Seller/Servicer network.

Our Impact:

This team within the Counterparty Risk & Compliance department reviews monitors and reports on counterparty eligibility compliance and maintains the divisions ratings as both a Master Servicer and Special Servicer. Our team is primarily responsible for:

• Reviewing annual Seller/Servicer certifications to ensure continued eligibility

• Monitoring custodial accounts and depository institutions

• Processing organizational change notifications

• Coordinating rating agency reviews for our role as Master & Special Servicer

• Performing various risk mitigation activities including portfolio seizures and transfers of servicing

• Ensuring accuracy of Seller/Servicer data in multiple systems

• Approving changes in Special Servicers

Your Impact:

• Provide audit team with pre-audit information requests for Seller/Servicers

• Perform monthly quarterly and annual reporting for internal & external stakeholders

• Provide training to new team members

• Create job aids process flows and update team procedures annually

• Assist with requirements gathering and UAT testing for enhancement releases for proprietary system Multifamily Eligibility System

• Create internal job aids and external user manuals for Multifamily Eligibility System

• Conduct annual eligibility reviews of Multifamily Seller/Servicers

• Review Monthly Quarterly and Annual post-securitization reporting from Seller/Servicers

• Review and approve Seller/Servicer Change Notification forms completed by team members

• Coordinate departments annual records retention review

• Conduct background searches on Multifamily Seller/Servicers and executives

• Coordinate and facilitate meetings with our Multifamily customers

Qualifications:

• Bachelors Degree or equivalent experience

• 5-7 years of related professional work experience; experience in commercial real estate finance or GSEs strongly preferred

• Advanced experience with Microsoft Office products Word Excel and PowerPoint

• Proven ability to work accurately on projects with specific and measurable due dates and goals

• Experience building and maintaining positive relationships with internal stakeholders and external customers

• Knowledge of GSE servicing requirements

Keys to Success in this Role:

• Work under limited direction with ability to prioritize effectively

• Independently determine and develop approach to solutions

• Ability to efficiently handle multiple projects simultaneously and be a flexible team player

• Intellectual curiosity

• Strong verbal and written communication skills

• Excellent customer service

• Strong organizational & time management skills

• Working knowledge of securitized lending structures such as CMBS and the parties and roles within those structures.

• Work product exhibits minimal errors

• Stay current on policies and regulations that may affect the industry and be comfortable with transition and change

Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender race color religion national origin age marital status veteran status sexual orientation gender identity/expression physical and mental disability pregnancy ethnicity genetic information or any other protected categories under applicable federal state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Macs business. This includes employee commitment to our acceptable use policy applying a vigilance-first approach to work supporting regulatory mandates and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.