Patient Account Specialist Senior (Onsite Contract Role)
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Patient Account Specialist - Senior (Onsite Contract Role)
Location: Houston TX (Onsite)
Schedule: Monday-Friday 9 AM - 5 PM
Hours: 40 hours per week
Contract Length: 91 days (Expected: Nov 23 2025 - Feb 22 2026)
Compensation: $20.05/hr
Position Type: Contractor (Onsite)
Position Summary
A healthcare organization is seeking a Patient Account Specialist - Senior to provide high-quality medical collection and account resolution support. The role requires 3-5 years of experience in a customer service call center environment focused on healthcare billing medical collections or third-party collection services. The Specialist will manage inbound and outbound communications resolve patient account issues and ensure compliance with all state federal and internal guidelines.
Note: High school diploma or GED is not required.
Key Responsibilities
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Provide effective medical collection services to ensure recovery of outstanding patient account balances.
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Perform follow-up and resolve accounts placed for collection in accordance with organizational and regulatory guidelines.
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Document and update patient account information accurately within the collection software system.
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Handle inbound calls from patients insurance carriers and other stakeholders in a professional and timely manner.
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Conduct research and analysis to resolve account discrepancies or issues.
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Utilize collection tools and resources to meet or exceed recovery quality and productivity targets.
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Identify denied or underpaid claims and take appropriate steps to resolve them.
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Demonstrate working knowledge of payer policies reimbursement procedures contracts and payment methodologies.
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Maintain a strong understanding of billing forms (UB-04 HCFA-1500) EOBs and online payer resources.
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Ensure all daily productivity and performance standards are met.
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Promote positive patient relations by communicating with respect and professionalism.
Requirements
Experience & Knowledge:
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3-5 years of experience in:
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Medical collections
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Healthcare billing/collections call center
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Collection agency environment
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Strong understanding of insurance collections and reimbursement guidelines.
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Experience with commercial and government payers.
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Ability to identify and resolve claim denials and underpayments.
Skills:
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Collections & account resolution
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Healthcare billing knowledge
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Account reconciliation
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Insurance claims & payer guidelines
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Strong communication and customer service
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Problem-solving and analysis
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Professional phone handling
Other Requirements:
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Must work onsite in Houston TX
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High school diploma or GED not required
Work Details
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Work Type: Onsite
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Location: Houston TX (full address provided at onboarding)
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Schedule: Monday-Friday 9 AM-5 PM
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Hours: 40 hours per week
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Contract Duration: 91 days
Required Skills:
collectionsCollections ManagementHealthcareHealthcare AnalyticsInsurance
Key Skills
- IVR
- SOAP
- Avaya
- Solaris
- Cost Accounting Standards
- Database Design
- Hibernate
- ITIL
- Weblogic
- Express.js
- Contracts
- ASP
