ServiceNow Implementation Specialist

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

Lead the functional implementation of ServiceNow ITSM modules.
Collaborate with City stakeholders to gather requirements and translate them into ServiceNow configurations.
Perform system configuration and setup based on City SMEs input.
Guide business process reengineering and ensure alignment with ITIL best practices.
Assist in training plan design UAT support and change management activities.
Ensure compliance with mandatory City requirements (reporting documentation accessibility).
Provide post-go-live support and knowledge transfer to City staff.

Qualifications

Bachelors degree in Information Technology Business or related field.
5 7 years experience in ServiceNow implementations with expertise in ITSM processes.
Strong understanding of ServiceNow capabilities and ITIL framework.
Experience in the public sector or large enterprise deployments.
Excellent communication skills with both technical and non-technical stakeholders.

Certifications

ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Implementation Specialist (CIS) IT Service Management.
Optional: ServiceNow CIS certifications in related areas (CMDB Discovery Asset etc.).

Responsibilities Lead the functional implementation of ServiceNow ITSM modules. Collaborate with City stakeholders to gather requirements and translate them into ServiceNow configurations. Perform system configuration and setup based on City SMEs input. Guide business process reengineering and ensu...