Senior ServiceNow HRSD & CSM Developer

Seattle, OR - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Competencies: 8 years experience required
Digital : ServiceNowHuman Resource Service Delivery
Digital : ServiceNowCustomer Service Management
ServiceNow

Role Description:
Identify and define business solutions for all HR users aiding in translating HR business requirements into technical requirements
Work in conjunction with ServiceNow Platform Administrator and ITSM developers
ServiceNow HRSD and CSM module configuration and development including data imports and software integrations with HR systems of record
Assists with troubleshooting patch release management focusing on HRSD and CSM
Develops UI forms fields notifications Automation scripts integrations workflows and reports
Create monitors modifies and publishes service catalog workflows with approvals
Work with HR team to design and create Employee Service Portal
Creates access control rules (ACLs) and validations in various workflows
Understand the given application requirements and capture User Stories
Understand and follow the Best Practices and Standards Guidelines for development
Participate in the Daily stand-up meetings and understand the changes proposed on the requirements user stories
Key Responsibilities

Module Development Configuration
Design develop and implement solutions within ServiceNow CSM (Case Management Agent Workspace Portals Account Contact management) and HRSD (Case Management Employee Service Center Lifecycle Events).

Integration Development
Integrate ServiceNow CSM and HRSD with each other and with external enterprise systems (e.g. Workday HCM SAP SuccessFactors ERP CRM platforms) using REST SOAP APIs Flow Designer and Integration Hub.
Ensure data integrity and secure scalable data synchronization for processes like employee onboarding/offboarding customer service handoffs and profile management.

Workflow Automation
Build and maintain complex workflows subflows business rules client scripts and UI policies to automate and streamline business processes across departments.

Portal Development
Create and enhance custom widgets and portals using JavaScript HTML CSS AngularJS and the UI builder for both customer and employee self-service experiences.

Testing Support
Perform unit testing support User Acceptance Testing (UAT) and provide technical support and troubleshooting for related issues.

Documentation Best Practices
Create and maintain technical documentation and ensure all development adheres to ServiceNow best practices and governance standards.

Essential Skills:

Required Skills Qualifications
Experience:
Typically 5 years of hands-on experience in ServiceNow development with strong dedicated experience in both CSM and HRSD module implementations.

Technical Proficiency
Expertise in JavaScript Glide Scripting HTML CSS and AngularJS.
Proven experience with REST SOAP APIs and integration best practices.
Strong understanding of ServiceNows core platform capabilities and database structure.

Domain Knowledge
Strong understanding of both Customer Service operations ITIL concepts and Human Resources processes (onboarding case management etc.).

Certifications (Preferred)
ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist in HRSD and/or CSM.