ServiceNow Developer – ITSM & ITOM

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

ob Description

We are looking for a skilled ServiceNow Developer with strong hands-on experience in ITSM and ITOM modules. The ideal candidate will be responsible for designing developing configuring and implementing ServiceNow solutions that support IT service management and operational visibility across the enterprise.

Key Responsibilities

Design develop and customize ServiceNow applications with a focus on ITSM and ITOM
Configure and enhance ITSM modules including:
- Incident Management
- Problem Management
- Change Management
- Request Management
- Service Catalog
Implement and support ITOM capabilities such as:
- Discovery
- Service Mapping
- Event Management
- CMDB health and governance
Develop custom workflows business rules client scripts UI policies Script Includes and ACLs
Integrate ServiceNow with external systems using REST/SOAP APIs
Perform CMDB modeling reconciliation normalization and data integrity checks
Support platform upgrades patches and performance optimization
Collaborate with stakeholders to gather requirements and translate them into technical solutions
Provide technical documentation and support knowledge transfer activities
Follow ServiceNow best practices and governance standards

Required Skills & Qualifications

10 years of hands-on ServiceNow development experience
Strong experience with ITSM processes and implementations
Solid hands-on experience in ITOM (Discovery Service Mapping Event Management)
Strong knowledge of JavaScript Glide API and ServiceNow scripting
Experience working with CMDB CI classes and relationships
Hands-on experience with integrations using REST/SOAP
Experience with ServiceNow update sets and scoped applications
Understanding of Agile/Scrum methodologies
Excellent communication and problem-solving skills

ob Description We are looking for a skilled ServiceNow Developer with strong hands-on experience in ITSM and ITOM modules. The ideal candidate will be responsible for designing developing configuring and implementing ServiceNow solutions that support IT service management and operational visibility ...