ServiceNow Developer (ServiceNow Field Service Management Developer)

San Francisco, CA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Summary

We are looking for a ServiceNow FSM Developer to design configure and enhance Field Service Management capabilities in ServiceNow. The candidate will work on FSM work orders dispatching scheduling mobile SLAs automation and integrations ensuring smooth end-to-end field operations.

Key Responsibilities

Configure and develop ServiceNow FSM modules: Work Orders Work Tasks Dispatching Scheduling Agent assignments Territories Skills and Inventory/Parts.
Customize FSM Workspaces Mobile Agent experiences and field workflows.
Implement Flow Designer / Workflow Business Rules Script Includes Client Scripts UI Policies UI Actions.
Configure SLAs notifications approvals and escalation rules for FSM operations.
Build and support integrations using REST/SOAP MID Server (if needed) and external systems (ERP/CRM).
Work on CMDB/CSDM alignment for field assets and configuration items.
Create reports dashboards and (preferred) Performance Analytics for field metrics (SLA first-time fix rate technician utilization).
Handle UAT support defect fixing deployment and production support.
Collaborate with business stakeholders and follow Agile/Scrum delivery.
Mandatory Skills
ServiceNow FSM (Field Service Management) hands-on
ServiceNow development: JavaScript Glide API
Flow Designer / Workflow
Service Portal / UI Builder / Workspace configuration (FSM workspace preferred)
REST API integrations
Strong ITSM fundamentals (Incident/Change/Request) and understanding of CMDB
Good-to-Have Skills
Field Service Operations (FSO) exposure
Advanced Work Assignment (AWA) and assignment optimization
ServiceNow CSM integration with FSM
Tools / Platforms
ServiceNow IntegrationHub (nice to have) MID Server (nice to have)
Jira/Confluence Git (optional) Postman
Performance Analytics (PA) for FSM reporting
Discovery / Service Mapping (for asset/service context)
ATF (Automated Test Framework) DevOps integration (CI/CD)

Role Summary We are looking for a ServiceNow FSM Developer to design configure and enhance Field Service Management capabilities in ServiceNow. The candidate will work on FSM work orders dispatching scheduling mobile SLAs automation and integrations ensuring smooth end-to-end field operations. Key R...