Recreation Customer Specialist
Recreation Customer Specialist
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Job Description
This recruitment will have a maximum cap of 100 applications and may close without notice at any time. The posting will remain open until such a time as a sufficient pool of highly qualified applicants has been developed. Once a sufficient pool of applicants has been developed this recruitment will close without notice.
Continue to serve your community make a difference and GROW your career! We serve one of the largest culturally diverse cities in the nation and our community continues to grow!
A Recreation Customer Specialist is an essential member of our team and we invite you to apply and help contribute to CNLVS growing success!
This posting will create a non-probationary internal Teamster eligibility list and fill 2 vacancies for this classification. The current vacancy is in the Parks and Recreation department. The eligibility list will be utilized to fill vacancies for this classification for up to one hundred eighty (180) days. Non-probationary Teamster team members successfully completing the selection process will be placed on the eligibility list.
Please thoroughly review the information and selection process outlined below this announcement.
ESSENTIAL INFORMATION
- Submit a Complete Application For your application to be considered you MUST fully complete an online application by providing sufficient information to demonstrate how you meet the minimum and any preferred qualifications attach any documents as necessary and answer ALL questions. Select Apply for Job at the top of this announcement and click SUBMIT at the end of your application.
- Pay Considerations - The starting hourly pay for this position is $24.55. The selected candidate for this position will start at the beginning of the salary range no exceptions. Existing employees will receive increases as outlined by their bargaining agreement.
- Work Schedule This position is scheduled to work 4 days per week 9 hours per day (36 hour work week) Monday through Thursday 8:30am to 6:30pm.
THE ROLE
Performs specialized customer and facility support duties serves as a working supervisor related to part time staff at the front desk including but not limited to customer service customer transactions staff scheduling staff training and facility support duties.
The full job description can be found here: Recreation Customer Specialist
Check out some of our benefits here: CNLV Benefits Flyer
MINIMUM QUALIFICATIONS
Education and Experience
- High School Diploma or GED.
- Two years of customer service work
- May substitute a combination of equivalent education and experience.
- Note: The city assesses 1 year of fulltime experience as equivalent to one year of education.
Licenses and Certifications
- Must possess a valid state drivers license and maintain a satisfactory motor vehicle record with the ability to obtain an appropriate Nevada State drivers license within the required time frame.
- Valid First Aid Certification is preferred at time of hire/reclassification but required within 60-days of the hire date.
- CPR certification is preferred at time of hire/classification but required within 60-days of the hire date.
SELECTION PROCESS
- Complete online application - Interested candidates MUST submit a completed application through the Citys application system. Evaluation of meeting requirements will be made solely on information provided on the application and any required attachments.
The selection process will begin with a screening of the application/resume - The best qualified candidates will be invited to participate in the assessment process.
- Virtual Pre-Screen via e-skill (Pass/Fail): As part of the hiring process candidates will be required to complete a pre-screen assessment through eSkill. This assessment is designed to measure the candidates customer service knowledge and experience as it relates to the requirements of the position. Please note that this is a pass/fail assessment and must be successfully completed in order to move forward in the selection process.
- Oral Board Interview - (Weighted 100% Passing Score 70%).
- Pre-Employment Screening Selected candidates for this position are subject to a pre-employment screening which includes but is not limited to local & state criminal history check; federal criminal history checks via submission of fingerprints; and drug screening. **IMPORTANT INFORMATION: Background check processing may take 2 to 3 months to complete.
- Selection/Offers
Note: Subsequent vacancies during the life of the internal eligibility list may require participation in an additional selection interview. The selection interview will be weighted 100% requiring a passing score of 70% in order to be considered for the subsequent position vacancy.
The selection process may include any combination of written performance and oral assessments to evaluate job-related education experience knowledge skills and abilities. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal ethical and professional standards. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.
QUESTIONS
For questions about this position or the selection process please contact:
Lucero Gonzalez Talent Acquisition Partner
Required Experience:
Unclear Seniority
Employment Type
Full Time
