Customer Succes Manager
Share
Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Success & Community Manager (Global)
Location: Europe UK US Canada (remote possible)
Commitment: Contractor 3-month initial assignment (fractional or full-time) with potential for extension
About the Company
Our client is building an innovative platform designed to turn high-value introductions into real business outcomes. Their mission is to create a new way of rewarding people for helping others succeed where trust collaboration and measurable results come together in a thriving global community.
The Role
Were looking for a Customer Success & Community Manager who thrives on driving user activation and engagement. Youll act as the bridge between a growing global user base and the platform ensuring that members not only sign up but also stay active create meaningful introductions and close deals.
This is not a reactive support role its a proactive growth-driven assignment. Youll design and run activation campaigns guide new users through onboarding create training videos and resources and build communication flows that keep the community engaged and successful.
What Youll Do
User Engagement & Activation
-
Develop personalized campaigns to drive activity.
-
Encourage members to make introductions follow up on leads and close opportunities.
-
Motivate users to reach milestones and celebrate achievements.
Onboarding & Success Flows
-
Design and optimize onboarding journeys (emails guides videos webinars).
-
Create training content and activation sequences to drive first success quickly.
-
Identify and resolve friction points in the user journey.
Community Building
-
Build momentum within local and global communities.
-
Develop playbooks to ensure long-term engagement.
-
Act as a trusted point of contact for feedback and support.
Targets & Metrics
Your performance will be measured by clear activation outcomes such as:
-
Number of introductions made.
-
Volume of platform activity and messages.
-
Deals successfully closed through the platform.
-
Users reaching defined engagement milestones.
What Were Looking For
-
Proven experience at an early-stage B2B startup in customer success community or growth.
-
Examples of activation campaigns with strong data-driven outcomes.
-
Experience creating onboarding or training videos.
-
A startup athlete mindset ambitious resourceful and comfortable testing bold ideas fast.
-
Native-level English communication skills (written and spoken).
-
High energy proactive and independent.
-
Based in Europe UK US or Canada fully remote possible.
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
