Customer Service Advisor
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Job Location:
Bedfordshire - UK
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Customer Service Advisor
Biggleswade
Monday to Friday 8:30am-5:00pm
Temporary Permanent
14.00 per hour
Start date 1st December
We are looking for a proactive customer-focused individual to join a busy Customer Service team at a long-established international organisation. This role is perfect for someone who enjoys speaking with customers resolving enquiries and providing a consistently high standard of service.
As a Customer Service Representative you will support customers via phone email live chat and social media offering accurate information on products orders pricing and general queries. You will assist with online ordering process returns prepare quotations update account details and work with internal teams to ensure smooth service. You will also identify potential sales opportunities forwarding leads to account managers and help customers make the best use of the companys online tools.
Key Responsibilities
- Respond to incoming calls and messages providing clear and helpful support.
- Assist customers with order updates delivery queries quotations pricing questions and complaint resolution.
- Identify potential sales leads during conversations and pass these to the account management team.
- Support customers using the online platform guiding them through basic navigation and troubleshooting.
- Process orders returns adjustments and general administrative tasks with accuracy.
- Maintain customer records update pricing or discounts and generate reports when needed.
- Build positive relationships by understanding customer needs and offering appropriate solutions.
- Collaborate with internal teamsincluding sales logistics and product supportto ensure a seamless service.
Requirements:
- Strong communication skills both written and verbal.
- Confident using Microsoft Office and comfortable learning new computer systems.
- Able to work independently think logically and resolve issues efficiently.
- A positive attitude resilience and a willingness to deliver an excellent customer experience.
Please contact if you are interested
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
ACS Staffing Solutions is an experienced recruitment agency based in the Midlands. We specialise in temporary and permanent recruitment across the UK.
