Service Centre Team Leader
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
MHR Corporate Office Bellville Cape Town South Africa
Closing date: 28/09/2025
Number of positions: 1
Recruiter name: Jethro Sean Watlington
Reference number: 63813
Workplace Type:Remote
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
To address MHR clients staffing requests and placements and to provide guidance and direction to MHR Service Centre Coordinators. To monitor Service Centre Coordinators performance to ensure excellent client service is provided.
KEY RESPONSIBILITY AREAS
- Supervise a team of MHR Service Centre Coordinators during shifts
- Address client staffing requests and coordinate placements/cancellations of MHR Panel Members
REQUIRED EDUCATION
ESSENTIAL EDUCATION:Grade 12
DESIRED EDUCATION: None
REQUIRED EXPERIENCE
ESSENTIAL MINIMUM EXPERIENCE:
6 month experience in leading a team
DESIRED EXPERIENCE:
3 months service centre team leader experience
REQUIRED JOB SKILLS AND KNOWLEDGE
- Basic understanding of the scope of practice of healthcare workers
- Demonstrate a good understanding of relevant legislation (i.e. Basic Conditions of Employment Act (BCEA) Labour Relations Act (LRA) etc.) and the ability to apply this in the workplace
- Proficient in Microsoft Office (Word Excel Outlook) and the ability to learn new systems
- The ability to manage a small team to achieve departmental goals
- Excellent Telephone and email etiquette
- Exceptional client service skills and sound client service experience. The ability to effectively deal with demanding clients
- Excellent communication feedback and follow-up skills (English written and verbal skills).
- Organisational skills
- High standards of excellence and attention to detail
All applicants will be considered with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
Key Skills
- Cement Plant
- Account Payable
- Bidding
- Electrical Engineering
- Kpo
- Architecture
About Company
Mediclinic is focused on providing acute-care, specialist-orientated, multi-disciplinary healthcare services. The Group takes a sustainable, long-term approach to business, putting patients at the heart of its operations and consistently delivering high-quality healthcare services.
