Team Lead Communications and Projects

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Team Lead: Communications and Projects
Location: Century City Cape Town
Employment Type: Permanent
Start Date: ASAP

About the Role
Our client is seeking a proactive and highly organised Team Lead to oversee communications project coordination and Service Desk delivery. This role ensures clients receive timely updates projects stay on track and daily operations run smoothly across all support channels.

Key Responsibilities

Lead Service Desk Coordinators and ensure consistent communication and ticket management
Oversee project timelines deliverables and client updates
Monitor all communication channels (email phone WhatsApp ticket system)
Track ticket queues project progress and team performance
Coordinate with engineers project teams and third parties
Manage incident logging escalation and documentation
Maintain SOPs guides and knowledge base content
Prepare weekly KPI monitoring and performance reports
Identify process improvements and support continuous service enhancement

Requirements

23 years experience in an IT Service Desk or IT support environment
Strong communication skills across multiple channels
Understanding of ticket workflows prioritisation escalations and SLAs
Experience coordinating tasks with technical teams
Strong organisational and multi-tasking ability
Familiarity with ITSM/ticketing systems
Experience working with clients and managing expectations
Reporting experience (KPIs dashboards service metrics)
ITIL and Agile/Scrum knowledge advantageous

Core Competencies

Strong decision-making and problem-solving
Customer focus and professionalism
Excellent organisation and planning
Clear written and verbal communication
Leadership coaching and conflict management
High energy initiative and drive

Perks

Loyalty-based medical aid and retirement annuity
Overtime
Social events and Friday lunches
International travel opportunities for strong performers
Profit share for top achievers

Team Lead: Communications and ProjectsLocation: Century City Cape TownEmployment Type: PermanentStart Date: ASAPAbout the RoleOur client is seeking a proactive and highly organised Team Lead to oversee communications project coordination and Service Desk delivery. This role ensures clients receive t...