Customer Service Administrator
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Job Location:
Port Elizabeth - South Africa
Monthly Salary:
Not Disclosed
Experience Required:
1-3years
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
Captures and maintains accurate client information on the company system
Maintains regular telephonic contact with a defined portfolio of clients to update records maintain relationships and achieve growth of service offerings.
Extracts service data from the system for the sales teams for sales and services purposes.
Prepares index reports and any ad hoc reporting requests on new documentation received for delivery to clients.
Accurately files client contracts and related information on an ongoing basis.
Conduct telesales activities for clients.
Assist the Branch Manager with quotations and client queries.
Requirements
Grade 12
Certificate / Diploma in Customer Service Management /Customer Relationship Marketing / Sales / Marketing Management
At least 2-3 years solid experience in a customer service preferably gained in a sales support role
Telesales experience preferred
Must have experience with capturing orders onto a database system
Excellent command of the English language
Strong Excel skills
Required Skills:
Grade 12 Certificate / Diploma in Customer Service Management /Customer Relationship Marketing / Sales / Marketing Management At least 2-3 years solid experience in a customer service preferably gained in a sales support role Telesales experience preferred Must have experience with capturing orders onto a database system Excellent command of the English language Strong Excel skills
Required Education:
Grade 12Certificate / Diploma in Customer Service Management /Customer Relationship Marketing / Sales / Marketing Management
Company Industry
IT Services and IT Consulting
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
