Tier 1 Service Desk Engineer – Night Shift
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Location: Century City Cape Town (On-site)
Employment Type: Full-time
Shift Options:
17:00 01:00
01:00 08:00 (UK hours)
About Our Client
Our client is an international Cybersecurity & IT Support provider offering world-class exposure advanced technical development and strong career growth within a highly innovative environment integrating DevOps automation and cybersecurity.
About the Role
The Night Shift Tier 1 Engineer provides after-hours technical support incident resolution and system monitoring. This includes responding to alerts handling SOC-related events and escalating issues to higher-tier engineers when needed. Ideal for someone who thrives working independently at night and is confident monitoring and supporting complex IT environments.
Key Responsibilities
Provide after-hours technical support and troubleshooting.
Monitor systems alerts backups and SOC notifications.
Log and escalate tickets with full details when issues require higher-tier support.
Assist with basic support across workstations networks cloud and security.
Contribute to documentation processes and continuous improvements.
Skills & Experience Needed
34 years MSP IT support experience (essential)
Strong knowledge of Windows/macOS M365 Azure SharePoint Google Workspace
Basic understanding of networking (firewalls VPN VLAN routing wireless)
Exposure to VMware/Hyper-V Windows Server DNS AD GPO DHCP backup solutions
Experience with RMM & security tools (FortiGate ESET Bitdefender Duo WebTitan etc.)
Scripting (PowerShell) beneficial
IT degree or certifications (A N MCSE CCNA) advantageous
What Youll Need
Ability to work independently during night hours
Strong customer focus and communication skills
Proactive problem-solving abilities
Ability to handle pressure in a fast-paced MSP environment
Reliability professionalism and strong technical curiosity
Culture & Perks
Loyalty-based medical aid and retirement benefits
Overtime
Training career development & mentorship
Friday lunches & social events
UK trips for top performers
Profit share opportunities
If you enjoy working nights love IT and want global exposure in a high-performance environment this role offers the perfect next step.
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
About Company
Believe Resourcing offers professional, personalised talent & recruitment services, from full process outsourcing to tech talent outsourcing.
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