Tier 1 Service Desk Engineer (Technical Support & Projects)

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Tier 1 Service Desk Engineer (Technical Support & Projects)

Location: Century City Cape Town
Employment Type: Full-time

About the Role
Our client is looking for a technically strong Tier 1 Engineer to provide first-contact support assist with projects and help maintain stable IT environments. This role involves hands-on troubleshooting ticket management basic implementations and supporting engineers across multiple technologies.

Key Responsibilities

Provide first-contact technical support and resolve issues where possible
Log prioritise and update tickets according to SLAs
Support basic workstation network server cloud and security tasks
Assist engineers with implementations upgrades and project work
Perform system checks maintenance and documentation updates
Contribute to continuous service improvements and knowledge base content

Requirements

34 years IT support experience (MSP experience preferred)
Knowledge of Windows/macOS M365 Azure SharePoint Google Workspace
Basic understanding of networking firewalls VPN VLAN VoIP
Exposure to VMware/Hyper-V backups SAN/NAS
Familiarity with RMM/security tools (FortiGate ESET Bitdefender Duo etc.)
Strong communication and customer service skills
IT certifications (A N MCSE CCNA VCP) advantageous

Core Competencies

Problem-solving and analytical thinking
Strong communication skills
Customer-focused approach
Ability to work under pressure
High energy initiative and eagerness to learn
Team player with attention to detail

Perks

Loyalty-based medical aid & retirement benefits
Overtime
Social events & Friday lunches
UK travel opportunities
Profit share for top performers

Tier 1 Service Desk Engineer (Technical Support & Projects)Location: Century City Cape TownEmployment Type: Full-timeAbout the RoleOur client is looking for a technically strong Tier 1 Engineer to provide first-contact support assist with projects and help maintain stable IT environments. This role ...