Intake Specialist Temple HELP Center

POSITION SUMMARY:

The Intake Specialist will politely greet and sign in customers. He/she is expected to be aware of the services offered through the HELP Center as well as other referral resources in the community.

ESSENTIAL JOB FUNCTIONS:

• Perform reception duties for all three agencies in the building
• Work with in house agencies in regards to client-flow
• Become familiar with area resources and provide referrals as needed; maintain community resource list with point of contact at each.
• Work with central office to keep resources and MOUs current.
• Become familiar with rules and guidelines pertaining to services provided through various programs and determine potential eligibility for each program
• Complete the Basic Intake Form to initiate all services as needed. Ensure intake is completed and clients have all required documentation to complete an application
• SAVE-Verify all household members program eligibility regarding citizenship and when applicable enter clients into SAVE system to determine eligibility.
• Maintain CEAP waitlist in ACCESS Database by adding clients
• Set up each new clients profile in the data base software (Currently CAP60) as needed
• Serve as an advocate for the customer
• Process food vouchers
• Process incoming and outgoing mail
• Enter personal time worked in the Automated Time Keeping system (Currently Employee Web Services)
• Attend staff meetings workshops and training events as required
• Perform other tasks as deemed necessary

JOB REQUIREMENTS:

EDUCATION/EXPERIENCE: Minimum: High School diploma or GED. Preferred education: Associates or Bachelors in Social Work or in a related field with experience in service delivery to the underprivileged or experience in HCCAA Programs. Knowledge of interviewing techniques and customer sensitivity required.

SKILLS AND ABILITIES: Ability to work as a team member. Ability to communicate effectively maintaining courtesy at all times. Ability to be respectful of and work effectively with individuals from various ethnic socioeconomic educational and cultural backgrounds. Be flexible and have well-developed interpersonal skills. Be able to exercise independent judgment on a daily basis and maintain records and clearly understand written or verbal instruction. Ability to learn computer software as needed.

OTHER: Professional in manner and attire. No record of a conviction which would contraindicate employment. Must have a valid Texas drivers license and a reliable vehicle with current vehicle liability insurance. Non-judgmental unbiased attitude; must comply with all HCCAA Policies and maintain confidentiality in all phases of agency operations.

SUPERVISORY RESPONSIBILITIES: None

EQUIPMENT TO BE USED: Computer fax machine 10-key calculator copier and telephone.

TYPICAL PHYSICAL DEMANDS:

Requires sitting standing bending reaching and driving. May require lifting up to 40 pounds; requires manual dexterity sufficient to operate standard office machines such as computers fax machines calculators telephones and other office equipment; requires normal range of hearing/vision.

TYPICAL MENTAL DEMANDS:

Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems handle conflict and make effective decisions under pressure. Must have the ability to listen objectively to people perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with employees at all levels within the Agency. Bilingual skills are encouraged.

WORKING CONDITIONS:

Occasionally called upon to work outside of the normal 8-5 workday. Travel to staff meetings or workshops as required. All information associated with the Agency is confidential.

EMPLOYEE BENEFITS:

Accrual of sick and vacation leave health insurance life insurance long term disability insurance 401(k) retirement plan 125 Cafeteria Plan up to 14 paid holidays per year. Options for employee paid benefits.

Required Experience:

Unclear Seniority