Production Operations Manager

This is an on-site role that will be assigned to a Broadridge location where you will perform the majority of your work.

Do you have 2-3 years of management experience within a Production environment Are you looking to be part of one of the leaders in the FinTech industry If so wed love to hear from you!

Responsibilities:

• Evening manager shift: 4:00 PM - 12:30 AM with some flexibility required during training and peak times

• Manage a team of 4 - 8 people including a supervisor

• Responsible for maximizing Client Mail equipment utilization by ensuring that all machines are kept running and work is prioritized appropriately.

• Maintain current knowledge of high-speed insertion and manual insertion and relevant technologies used within other Broadridge locations and within the industry.

• Must have solid technical knowledge of all Client Mail equipment along with a solid understanding of the functions of all other departments. (Including their capabilities limitations capacities etc.).

• Prepares business cases as required for capital expenditures.

• Maintains current industry knowledge of USPS regulations and ensures that all work is inserted in accordance of postal requirements.

• Provides staff with performance feedback on a regular basis ensuring that all performance is thoroughly and accurately documented.

• Effectively deals with personnel related issues ensuring that all assigned staff are effectively managed motivating staff to create a highly engaging workforce. Communicates and continually reinforces Broadridges Values Vision and Quality Policy along with our unyielding commitment to the Service Profit Chain.

• Ensure that multiple backups are available to support each function with Client Mail Insertion and Manual Distribution.

• Must be able to travel occasionally to attend trade shows or internal/external site visits.

• Must demonstrate detailed knowledge of and proficiency with Client Mail equipment including (PB Inserters Gunther and BB600). Must also possess the ability to effectively develop and manage a thorough training program to train new temps and associates for all positions as needed.
  

Qualifications:

• Associates Degree or Bachelors Degree (Accounting Management or a related field) preferred or equivalent experience

• 3-5 years of management experience in a high paced environment along with 1-2 years of relevant print/mail production or manufacturing experience. Must have experience managing a departmental budget and prior experience with capacity planning.

• Strong working knowledge of Microsoft Office (Word Outlook and Excel including knowledge of pivot tables advanced formulas file linking charts/graphs etc.)

• Strong oral and written communication skills. Must be able to communicate effectively with staff and management at multiple levels.

• Solid organizational skills. Must be able to effectively multi-task and manage multiple priorities simultaneously working effectively under tight deadlines and pressure.

• Must be detail-oriented and able to review jobs before they are inserted and after to ensure that they meet quality standards.

• Must be a self-starter and demonstrate strong initiative.

• Must be flexible to work various shifts overtime including weekends & holidays.

• Must demonstrate the ability to work effectively in a fast paced and demanding operational environment.

• Some travel (trade shows seminars equipment manufacturers and other Broadridge facilities) as required.