Production Support Engineer
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: Production Support Engineer
Location: Plano TX (Onsite)
Duration: Fulltime
Job Description
Must Have Technical/Functional Skills
- Youll support Third party -based platforms and customer-facing integrations
Key Skills:
- Knowledge of working with FISERV Products
- Knowledge on incident management ServiceNow ITIL processes Change management
- Knowledge of monitoring tools such as Dynatrace
- Knowledge of Unix Windows application Log Analysis
- Maintain system logs documentation and support records.
- Ensure adherence to ITIL and other compliance frameworks.
- Support onboarding of new client data feeds and reports.
- Knowledge of Database SQL queries & working with NoSQL DB.
- Assist in implementing system updates and enhancements.
- Participate in testing and validation of new software releases.
- Experience of 2-3 years of collaborating with vendors and troubleshooting Sev1 & Sev2 incidents.
- Knowledge of Autosys job schedulers.
- Experience integrating Salesforce with enterprise systems
- Automation experience in relevant technologies and tools. Preferred to have Python knowledge.
- Candidate should be willing to do Application Support on rotation as needed by the customer.
- He / She Should be able to independently troubleshoot sev1 and sev2 incidents d provide RCA.
- Must be proficient and have Automation experience in relevant technologies and tools.
- Knowledge on JIRA
- Candidate should be willing to do Application Support on rotation as needed by the customer.
- Good Interpersonal skills
- Ability to co-ordinate with offshore team.
- Good communication / Presentations skills
Key Skills
- History
- Insurance Management
- JDE
- Administration Office
- Catering Operations
