Customer Support Representative Decatur, IL
Customer Support Representative Decatur, IL
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Job Description
This is a full time nonexempt position
This successful colleague will be responsible for providing world class customer support for shipments to customers within ADM Carbohydrate Solutions. As the Customer Support Team is often the first line of communication with customers this individual must ensure they represent ADM well by being customer-focused and committed to driving solutions to ensure reliability. It is important that this candidate also maintain positive relationships with various ADM Departments such as the Sales Team Business Managers Merchandisers Technical Team Operations Team Transportation Team etc. There are career growth opportunities within this group as the Customer Support Team is committed to improving processes and driving efficiencies.
Responsibilities
Create excellent relationships with customers and be responsive to their needs
Obtain strong working knowledge of ADM products
Obtain strong working knowledge of ADM systems
Process customer orders inquiries and/or complaints within 24-48 hrs. of receipt.
Work closely with internal and external colleagues to confirm on time delivery and accurate documentation
Maintain electronic customer files containing customer contact detail special instructions pricing information etc.
Log pertinent case detail within ADM systems to provide transparency to items needing further review
Assist with accounts receivable efforts
Review various reports to confirm delivery proper invoicing etc.
Prepare general business correspondence
Coordinate other functions as needed
Additional Qualifications/Responsibilities
Skills and Qualifications
A service-oriented focus on both internal and external customers
Strong written and verbal communication skills
Ability to collaborate in a team-oriented environment
A positive customer centric disposition
Proficiency in Microsoft Excel Word and Outlook
The ability to learn web-based and other computer applications as needed
Excellent keyboarding skills
Bachelors degree or previous Customer Support experience is preferred
Experience using internal systems (i.e. contract order inventory and accounts receivable computer systems) is preferred
Decision-making abilities
Multitasking
The ability to adapt to adapt to a constantly changing environment
Attention to detail
Physical requirements include: sitting for prolonged periods of time operating a keyboard standing filing bending kneeling and effectively working on the telephone.
ADM requires the successful completion of a background check.
Base pay offered may vary depending on multiple individualized factors including market location job-related knowledge skills and experience. Hourly and salaried non-exempt employees will also be paid overtime pay when working qualifying overtime hours.
If hired employees will be in an at-will position and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time including for reasons related to individual performance Company or individual department/team performance and market factors.
The pay range for this position is expected to be between:
$35900.00 - $67500.00
Required Experience:
Unclear Seniority
Employment Type
Full Time
